NHTSA Complaint #10726764 — 2012 DODGE CHARGER

I RECEIVED A RECALL POST CARD IN THE MAIL STATING THE MANUFACTURER HAD ATTEMPTED TO CONTACT ME PREVIOUSLY TO SCHEDULE AN INSPECTION SOON AS POSSIBLE. I CALLED ON 6-16-15 AND SCHEDULED THE APPOINTMENT WITH HOLLEY HOLLEY AS THE SERVICE ADVISOR. THE SCHEDULED APPOINTMENT TOOK PLACE ON 6/18/15. ONCE I RECEIVED MY CAR BACK FROM THE DEALERSHIP. HOLLEY HOLLEY REASURRED ME THAT A MULTIPOINT INSPECTION WAS DONE ON MY CAR AND FLUID LEVELS WERE CHECKED. I LIVE AN HOUR AWAY FROM THE DEALERSHIP. ON MY WAY TO WORK THE FOLLOWING MORNING 6/19/15 WHEN I ARRIVED TO WORK I NOTICED STEAM WAS COMING OUT OF THE SIDE OF MY DRIVERS DOOR ONCE I OPENED IT TO GET OUT. I HAD TO CALL A MECHANIC IMMEDIATELY TO TRY AND GET MY CAR TOWED BACK TO THE DEALERSHIP DUE TO HOLLY HOLLEY TELLING ME OVER THE PHONE TO BRING THE CAR BACK IN ONCE I TOLD HER I DIDNT HAVE THIS ISSUE PRIOR TO BRINGING MY CAR IN FOR THE INSPECTION. ONCE THE TOWING COMPANY ARRIVED THE DRIVER POPPED MY HOOD. THE DRIVER ASKED ME TO COME LOOK UNDER MY HOOD. THE DRIVER WAS ABLE TO SHOW ME THAT THE RADIATOR CAP WAS NEVER PUT BACK ON MY RADIATOR WHEN I HAD TAKEN IT TO THE DEALERSHIP FOR THE INSPECTION ON 6/18/15. WHOMEVER TECH:999176 IS THAT WORKED ON MY CAR IS. I WOULD LIKE THE TEC:999176 TO KNOW THAT THIS IS A SAFETY ISSUE AND MY MOTOR COULDVE BLOWN UP DUE TO HIS CARELESS MISTAKES OF NOT DOING HIS JOB. IT TOOK THREE HOURS TO COOL MY CAR DOWN. I HATE DOING ANY KIND OF BUSINESS WITH ROUNDTREE CHRYSLER AND I HATE I EVER PURCHASED MY CAR FROM THIS DEALERSHIP. IVE HAD SO MANY PROBLEMS WITH ROUNDTREE AND THE CAR ITSELF. IF I COULD GET A BRAND NEW DODGE CHARGER IT WOULD DEFINITELY SUFFICE EVERYTHING IVE EXPERIENCED WITH THIS DEALERSHIP. I WILL NOT TAKE MY CAR BACK TO THIS DEALERSHIP FOR ANY SERVICES OTHER THAN RECALLS THAT ARE PRE-PAID FOR. I WILL FILL OUT THE SURVEY WITH SCORES OF POOR PERFORMANCE ON EVERY ASPECT OF MY EXPERIENCES WITH A DODGE...UPDATED 09/03/15 *BF UPDATED 10/01/15*LJ UPDATED 10/26/2017*CN