NHTSA Complaint #10726646 — 2005 JEEP GRAND CHEROKEE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10726646
Vehicle	2005 JEEP GRAND CHEROKEE
Component	STRUCTURE:BODY
Date of Incident	June 1, 2015
Date Filed	June 22, 2015
Mileage	80,130 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

I OWN A GARAGE KEPT, 2005 JEEP GRAND CHEROKEE LIMITED 2WD WITH APPROXIMATELY 80,000 MILES. 3 OF THE 4 INTERIOR DOOR HANDLES ARE SEVERELY CRACKING MAKING IT DIFFICULT TO OPEN THE DOOR. THIS IS A SAFETY CONCERN BECAUSE ONCE THEY FULL BREAK, THE DOOR IN UNABLE TO BE OPENED FROM THE INTERIOR. COST TO REPAIR EACH DOOR IS OVER $800. I CONTACTED JEEP CUSTOMER SUPPORT ON 6-22-15, BUT WAS TOLD THIS WAS NOT A KNOWN ISSUE AND THAT THERE WAS NO ASSISTANCE THEY COULD PROVIDE IN REPAIRING THE DOOR. THIS IS A WELL DOCUMENTED SAFETY ISSUE AND NEEDS TO BE ADDRESS SO THAT CONSUMERS CAN GET ASSISTANCE IN DEALING WITH THE SAFETY PROBLEM.

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