NHTSA Complaint #10726448 — 2008 MAZDA CX-9 SUSPENSION

Complaint Details

ODI Number	10726448
Vehicle	2008 MAZDA CX-9
Component	SUSPENSION
Date of Incident	February 11, 2015
Date Filed	June 21, 2015
Mileage	89,004 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I HEARD A LOUD NOISE AS I TURNED LEFT INTO A DRIVEWAY AND CAME TO A STOP. THE CAR WOULDN'T MOVE FORWARD OR BACKWARD. WHEN I GOT OUT TO INSPECT, I FOUND THAT THE LEFT FRONT TIRE HAD DISENGAGED. THE CAR WAS TOWED TO A NON-DEALER SERVICE FACILITY, WHICH DETERMINED THAT THE LEFT FRONT BALL JOINT HAD BROKEN. THE BALL JOINT, AXLE AND SWAY BAR LINK WERE REPLACED. THE NEXT WEEK, I RETURNED THE CAR TO THE SERVICE FACILITY, AND THEY DETERMINED THAT THE SAME REPAIRS WERE NEEDED ON THE RIGHT FRONT, AS WELL AS REPLACEMENT OF THE TIE ROD ENDS ON THE LEFT FRONT. ABOUT A MONTH AFTER THESE REPAIRS, I TOOK MY CAR TO MY LOCAL MAZDA DEALER FOR A FULL ("USED CAR") INSPECTION. I MENTIONED THE REPAIRS I'D HAD DONE, AND THEY SAID THEY WEREN'T AWARE OF ANY PROBLEMS WITH BALL JOINTS ON CX-9S. I HAD BEEN TRAVELING ON THE FREEWAY (70 MPH) NOT FIVE MINUTES BEFORE THE BALL JOINT BROKE. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF IT HAD BROKEN AT THAT SPEED.

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