NHTSA Complaint #10726242 — 2012 VOLVO XC60

STEERING issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number 10726242
Vehicle 2012 VOLVO XC60
Component STEERING
Date of Incident
Date Filed
Mileage 82,000 miles
Crash No
Fire No
Injuries 1
Deaths 0
Vehicle Towed No
State MN

Consumer Description

LAST EVENING WHEN TURNING A CORNER MY FINGER WAS CUT BY THE METAL PORTION OF THE STEERING WHEEL. WHEN I GOT HOME, I NOTICED THAT AT THE "6 O'CLOCK" POSITION THERE WAS SHARP METAL THAT HAS COME LOOSE AND THAT IS WHAT CUT MY FINGER. I DID SOME RESEARCH AND THIS IS A COMMON PROBLEM WITH THIS CAR. ALSO, UPON CALLING THE DEALER THIS MORNING THEY SAID THEY KEEP A NUMBER OF THE REPLACEMENT PARTS IN INVENTORY BECAUSE IT HAPPENS ALL THE TIME. MUCH TO MY SURPRISE THERE HAS NOT BEEN A SAFETY RECALL. THE DEALER SAID THEY WILL WORK WITH ME ON THE PRICE, BUT WOULD NOT COVER IT BECAUSE MY CAR IS OUT OF WARRANTY. I REALLY THINK IF PEOPLE ARE GETTING CUT THIS SHOULD BE RAISED TO A RECALL LEVEL.

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