NHTSA Complaint #10725772 — 2008 FORD TAURUS X

AS I WAS OUT RUNNING ERRANDS AND BACKING IN TO PARK MY 2008 FORD TAURUS X, IT BECAME VERY DIFFICULT TO TURN THE STEERING WHEEL IN EITHER DIRECTION. THE STEERING WAS VERY STIFF AND REQUIRED A GOOD BIT OF EFFORT. I IMMEDIATELY CALLED THE DEALERSHIP REPAIR SHOP AND WAS INSTRUCTED TO BRING IN THE CAR FOR EVALUATION. FORD DETERMINED THAT I NEEDED TO REPLACE THE STEERING COLUMN (RACK & PINION) AS WELL AS THE POWER STEERING PUMP & RESERVOIR. PRIOR TO THE INITIAL COMPLETE POWER STEERING FAILURE IN DECEMBER OF 2014, I HAD COMPLAINED TO FORD NUMEROUS TIMES ABOUT THE STEERING AND HAD HAD THE RACK & PINION UNIT & POWER STEERING PUMPS REPLACED (AT 100268 MILES) IN FEBRUARY OF 2013! IN DECEMBER 2014 THEY QUOTED AN ASTRONOMICAL PRICE TO AGAIN REPAIR MY CAR, AT WHICH POINT, I TOOK IT ELSEWHERE AND ORDERED THE PARTS ON-LINE. FAST FORWARD 6-MONTHS LATER (JUNE 8, 2015) AND MY STEERING HAS AGAIN FAILED WITH THE SAME ISSUE - POWER STEERING FAILURE. THE PARTS ARE STILL UNDER WARRANTY AND THE REPAIR SHOP HAS REPLACED THE PUMP - WHICH THEY STATED WAS NOT WORKING AT ALL, BUT MY STEERING IS STILL NOT FUNCTIONING. THIS IS THE THIRD TIME I'M MAKING THIS REPAIR, CLEARLY IT'S A SYMPTOM AND NOT THE REAL ISSUE. WHEN IS FORD GOING TO ADDRESS THIS PROBLEM?!