NHTSA Complaint #10947831 — 2008 FORD TAURUS X STEERING

Complaint Details

ODI Number	10947831
Vehicle	2008 FORD TAURUS X
Component	STEERING
Date of Incident	January 23, 2017
Date Filed	January 26, 2017
Mileage	34,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

POWER STEERING HAS NOW FAILED TWICE ONCE IN 2012 AND NOW IN 2017. COMPLETE RACK & PINION WAS REPLACED IN 2012 WITH 34800 MILES, 2ND FAILURE IS NOW 1/22/2017 AT 108000 MILES. NOW REPLACING STEERING RACK AND RETURN LINE. 1ST CASE EXITING HIGHWAY AT 70 MPH COULD NOT TURN WHEEL OR TURN RIGHT. COULD ONLY MAKE LEFT TURNS. 2ND CASE LEAKING FLUID AND MAKING NOISE WHILE DRIVING AROUND TOWN. 1ST WAS VERY SCARY, THOUGHT WE WOULD CRASHING EXITING EXPRESS WAY. CALL FORD CS AND THEY WOULD NOT DO ANYTHING DUE TO 4 YEARS BUT LESS THAN 360000 MILES. 2ND WAS LESS SCARY BUT DID NOT HAVE CONTROL OF VEHICLE AND TOOK 5 DAYS TO GET SERVICE BY A LOCAL REPAIR SHOP, TO FAR TO DRIVE TO A FORD DEALER. NOT VERY HAPPY WITH THIS HAPPENING TWICE AND VERY EXPENSIVE OVER $3000 OUT OF POCKET EXPENSES FOR THIS VEHICLE. *TR

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