NHTSA Complaint #10725438 — 2015 SUBARU OUTBACK

WE SENT A SIMILAR EMAIL TO SUBARU OF AMERICA JUNE 5. THEY HAVE BEEN RESPONSIVE...BUT WE STILL HAVE A CRACKED WINDSHIELD AND IT REMAINS A DRIVING DISTRACTION....WE PURCHASED OUR 2015 OUTBACK IN JANUARY FROM SUBARU OF LAS VEGAS. IN APRIL A WINDSHIELD CRACK APPEARED -WE DIDN'T SEE THE ROCK, SAW NO CHIP TO CAUSE IT BUT THE DEALER SAID HE COULD FEEL ONE, SO SORRY, NO WARRANTY, SO WE CLAIMED IT ON THE INSURANCE -REPLACED A FEW WEEKS AGO FOR THE $500 DEDUCTIBLE. CHANGED TO A $100 DEDUCTIBLE THE FIRST OF JUNE AND TWO DAYS LATER ANOTHER CRACK-INSTANT AND BIGGER. SAW THE ROCK THIS TIME. CLAIMED ON THE INSURANCE, AGAIN, BUT SAFELIGHT HAD TO CANCEL THE APPOINTMENT DUE TO A SHORTAGE OF SUBARU WINDSHIELDS -THE AFTERMARKET ONES ARE OUT, AND DEALER IS APPARENTLY HAVING TO RATION OUT THE OEMS!!! SO WE GET TO DRIVE WITH A GLARING, HAZARDOUS CRACK...I CHECKED ON THE INTERNET AND FOUND PAGES OF NEW SUBARU WINDSHIELD CRACK PROBLEMS SIMILAR TO OURS -SOME SEEMED TO INDICATE SOA HAD COVERED REPLACEMENT UNDER WARRANTY WHICH SHOULD HAVE HAPPENED THE FIRST TIME AS THERE TRULY WAS NO CHIP TO START THE CRACK. SUBARU NEEDS TO DO SOMETHING ABOUT THIS -MAYBE THICKER GLASS? MAYBE A RECALL? WE'VE DRIVEN SUBARU'S FOR MANY YEARS AND HAVE NOT HAD THIS TYPE OF PROBLEM. PLEASE ADVISE AS TO REPAIRS, REIMBURSEMENTS, ETC., AND WHAT YOU ARE DOING TO FIX THE PROBLEM FOR THE FUTURE -WE CANNOT BE REPLACING THE WINDSHIELD EVERY FEW MONTHS! NOW IT IS GOING ON THREE WEEKS AND NO WINDSHIELD, WHILE THE CRACK KEEPS GETTING BIGGER THANKS