NHTSA Complaint #10725338 — 2015 SUBARU OUTBACK

VEHICLE WAS PARKED OUTSIDE OVERNIGHT. IN THE MORNING A 12" S SHAPED CRACK HAD APPEARED IN THE PASSENGER SIDE OF THE WINDSHIELD. THERE WAS NO DETECTABLE PRIOR DAMAGE AND NO KNOWN IMPACT TO CAUSE THE CRACK. THE CRACK HAS CONTINUED TO GROW AND BRANCH. DEALER STATES THE WINDSHIELD FAILS THE "PEN TEST," I.E. THERE IS A TINY NICK AT ONE POINT OF THE CRACK WHICH, THEY SAY, PROVES THE CRACK IS DUE TO IMPACT DAMAGE. I BELIEVE THE CHIP APPEARED AFTER THE CRACK FORMED, BUT CANNOT PROVE THIS (NOR CAN THE DEALER PROVE THE OPPOSITE). ONLINE RESEARCH SUGGESTS THERE IS A DESIGN DEFECT IN 2015 SUBARU OUTBACK WINDSHIELDS, WHICH FAIL AT REMARKABLE RATE.