NHTSA Complaint #10725173 — 2012 FORD EXPLORER

I FIRST ENCOUNTERED THE PROBLEM ON MONDAY JUNE 08, 2015 AS I WAS DRIVING TO WORK AT THE TRAFFIC LIGHT ALL OF A SUDDEN THE STEERING WAS REALLY HARD TO STEER AS I WAS TRYING TO MAKE A LEFT TURN I HAD TO USE ALL OF MIGHT TO MAKE THE TURN VERY SCARY. I WAS ABLE TO DRIVE MY CAR HOME AFTER WORK THAT NIGHT, EVERYTHING OKAY TILL WEDNESDAY, JUNE 10, 2015 @ 7-8AM, DRIVING TO DROP MY KIDS OFF TO SCHOOL AND WORK, AS I WAS A MAKING A LEFT TURN IT HAPPENED AGAIN, BUT WORST IT WAS BUSIER DAY, 2 ERROR MESSAGE CAME ON ABOUT STEERING ASSIST AND TRAC ADVANCE MESSAGE, AND 2 LIGHTS CAME ON DASHBOARD WITH A CAR AND 2 WAVY LINES (ROAD) 2ND PICTURE WAS THE SAME WITH THE WORD OFF. I HAD TO USE ALL MY MIGHT AND DRIVE SLOW TO TURN INTO THE SCHOOL TURNED THE CAR OFF AND ON HOPING LIGHTS WILL GO OFF, STILL THE SAME CALL MY BOSS LET HER MY CAR ISSUES AND THAT IM RUNNING LATE. I CALLED FORD SERVICE DEPT, I WAS TOLD TO THE BRING CAR IN IMMEDIATELY NOT SAFE TO DRIVE BUT IT WILL COST ME TO TOW CAR. I DROVE CAR IN THAT NIGHT MYSELF, THURSDAY PICK UP RENTAL, FRIDAY -06/12/15, I RECEIVED A CALL FROM FORD SAYING PART WILL COST ME 1500.00- 2000.00, NOT INCLUDING LABOR. OUTRAGEOUS ITS A ELECTRICAL PROBLEM FORD SHOULD FIX IT FREE, BUT NO PER REP, LET HIM KNOW WHAT I WANT TO DO ON MONDAY RENTAL WILL BE ON MY OWN AFTER THAT. WOW, FIRST MY RENTAL I HAVE TO PAY FOR UPGRADE IT WAS NOT SAME SIZE AS MY VEHICLE, FAMILY OF 6(INCLUDING MY BLIND, DISABLED WHEELCHAIR FATHER) WHO WE CARE FOR, FORD STILL WONT COVER FOR A CAR SAME SIZE AS MY CAR. I WAS TOLD I NEED TO TAKE CARE OF THE DIFFERENCE FOR RENTAL UPGRADE IF I WANT A BIGGER CAR. SO, IVE DECIDED I DONT HAVE THAT KIND OF MONEY SO I WILL PICK MY CAR UP ON MONDAY, JUNE 15, 2015 AND HOPE AND PRAY THAT I WONT GET INTO AN ACCIDENT BECAUSE FORD WILL NOT WORK ME. MY OPTION IS TO TRADE MY CAR IN FOR ANOTHER CAR AND SPEND MORE MONEY. VERY DISAPPOINTED IN FORD!!!!!