NHTSA Complaint #10724340 — 2007 FORD FUSION STRUCTURE:BODY

Complaint Details

ODI Number	10724340
Vehicle	2007 FORD FUSION
Component	STRUCTURE:BODY
Date of Incident	June 8, 2015
Date Filed	June 9, 2015
Mileage	143,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

UPON EXITING MY VEHICLE, I OPENED THE INSIDE DOOR HANDLE AS USUAL WITH NO EXTRA FORCE WHEN I FELT A "SNAP" FROM WITHIN THE HANDLE. THE HANDLE STUCK OUT AND DOES NOT RETURN BACK TO THE NORMAL POSITION AFTER PULLING ON IT. I ROLLED DOWN MY WINDOW TO OPEN MY DOOR USING THE EXTERIOR HANDLE AND HAD TO RESET THE LOCK INSIDE THE DOOR JAM. WHEN EXITING MY VEHICLE, I NOW HAVE TO PULL THE HANDLE OUT HALFWAY AND THEN PULL THE LOCK ABOVE AND THE HANDLE AT THE SAME TIME TO DISENGAGE THE LOCK AND OPEN THE DOOR. BESIDES THIS, THE REST OF THE FUNCTIONALITY SEEMS TO WORK AS EXPECTED. NOT SURE WHY THE INSIDE OF THE HANDLE IS MADE OUT OF PLASTIC AND NOT METAL AS I'VE READ DOZENS OF FORUMS ON THE SAME ISSUE AND SHOULD BE ADDRESSED BY FORD.

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