NHTSA Complaint #10723907 — 2011 FORD EDGE

MY WIFE AND I WERE DRIVING WITH OUR TWO YOUNG CHILDREN (4-YEAR-OLD, AND SIX MONTHS) OUR 2011 FORD EDGE AND WITHOUT ANY NOTICE, THE CAR JERKED FORWARD AND WE LOST ALL POWER IN THE ACCELERATOR. FORTUNATELY, I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD WITHOUT GETTING IN AN ACCIDENT, BUT WAS ALMOST REAR-ENDED BY THE CAR BEHIND ME. THE POWER TRAIN WRENCH WAS FLASHING AND SAID TO CONSULT THE MANUAL, SO WE DID. FOLLOWING THE INSTRUCTIONS, I SHUT THE CAR OFF AND RESTARTED IT. IT TOOK A LOT LONGER TO TURN OVER, BUT IT EVENTUALLY DID. WE CALLED OUR DEALERSHIP AND THEY SAID THAT I COULD BRING THE CAR IN TODAY (FOUR DAYS LATER). THE EDGE DID THIS TWO MORE TIMES OVER THE WEEKEND SO I GOOGLED THE ISSUE AND FOUND THIS SITE. I PRINTED OFF THE FIRST FOUR PAGES OF COMPLAINTS AND TOOK IT WITH ME TO THE DEALERSHIP. THEY WOULDN'T EVEN LOOK AT IT. THEY TOLD ME THAT "HAD TO RECREATE THE ISSUE" OR THEY WOULDN'T BE ABLE TO DO ANYTHING TO FIX IT. THEY PROPOSED THAT I LET THEM KEEP THE VEHICLE FOR FIVE DAYS AND LET THEM TRY IT EVERY DAY. ABSOLUTELY NOT. WITH ALL THESE DOCUMENTED ISSUES AND FORD BEING UNWILLING TO DO ANYTHING ABOUT IT UNLESS IT HAPPENS TO THEM, IF THEY CAN'T GET IT TO HAPPEN TODAY, WE WILL BE DONE WITH FORD FOREVER. I'M HIGHLY DISTURBED BY THE AMOUNT OF ISSUES THAT ARE CLEARLY DOCUMENTED HERE WITHOUT ANY KIND OF RECALL OR, AT MIMIMUM, GUIDANCE GIVEN TO FORD TECHS ABOUT THIS ISSUE.