NHTSA Complaint #10723092 — 2011 CHEVROLET MALIBU

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 10723092
Vehicle 2011 CHEVROLET MALIBU
Component AIR BAGS
Date of Incident
Date Filed
Mileage 37,800 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

I BOUGHT IN JUNE OF 2014. IN OCTOBER OF 2014 WENT TO START VEHICLE AND IT WOULD NOT START. I CALLED GM WHO THEN CONTACTED MY LOCAL AUTHORIZED DEALER AND THEY TOWED THE CAR IN. THEY STATED THE FUEL PUMPED HAD SHORTED. IT WAS UNDER WARRANTY SO THEY REPLACED IT. THE NEXT INCIDENT WAS JAN 13, 2015 WHERE MY CAR HAD CHECK ENGINE LIGHT ON AND ENGINE REDUCED POWER LIGHT WOULD COME ON ALONG WITH SERVICE AIR BAG LIGHT. I CALLED GM AND GOT A CASE NUMBER. TOOK IT TO SAME AUTHORIZED DEALER THEY INFORMED M THE THROTTLE BODY HAD SHORTED THIS TIME. AT A MILEAGE OF 44836 THIS ISSUE NO LONGER UNDER WARRANTY SO I PAID 464 DOLLARS OUT OF POCKET TO HAVE THE VEHICLE FIXED. THE NEXT INCIDENT WAS MARCH 5, 2015 WHERE THE CAR ONCE AGAIN HAD THE ENGINE LIGHT ON, REDUCED ENGINE POWER, AND SERVICE AIR BAG LIGHT. I CALLED GM AND THE AUTHORIZED DEALERSHIP WHERE I HAD TAKEN THE VEHICLE TWICE BEFORE. THEY INFORMED ME THAT THEY INSTALLED A NEW COMPUTER SYSTEM TO MY VEHICLE AND THAT IT SHOULD BE GOOD TO GO. 5/22/15, I CALLED TO GET AN OIL CHANGE AND I ALSO INFORMED THE DEALERSHIP THAT MY SERVICE AIR BAG LIGHT IS COMING ON ONCE AGAIN BUT I AM NOT GETTING ANY OF THE OTHER ALERTS THAT HAD GONE ALONG WITH IT BEFORE. I CALLED GM AND SET A CASE AND TOLD THEM THAT I NO LONGER FELT SAFE DRIVING THIS VEHICLE BECAUSE WITH THE SERVICE AIR BAG BEING ALERTED THE AIRBAGS WILL NOT DEPLOY IN THE EVENT OF AN ACCIDENT. THE DEALERSHIP PUT ME IN A RENTAL FOR TWO WEEKS WHILE THEY TRIED SEVERAL WAYS TO RECTIFY THE SITUATION. JUNE 2ND I WAS CALLED TO COME AND PICK UP MY CAR. THE GM REP STATED THAT ENGINEERING TECH DEPARTMENT SUGGESTED TO CHANGE THE SENSORS IN THE SEATS OF THE CAR. I AM WORRIED ABOUT THE SAFETY OF MY FAMILY WHILE RIDING IN THIS VEHICLE IF THERE IS IN-FACT AND UNDERLYING ISSUE WITH MY VEHICLES AIRBAGS.

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