NHTSA Complaint #10722964 — 2005 FORD ESCAPE HYBRID

I WAS DRIVING HOME ON A SATURDAY MORNING WITH MY LITTLE DAUGHTER IN THE BACK SEAT, WHEN I GOT THE SHOCK OF MY LIFE AS MY CAR, ALL OF A SUDDEN, STOPPED AND WENT DEAD. I WAS LUCKY TO HAVE NO TRAFFIC AND THAT I WAS GOING RELATIVELY SLOW, SO I GOT TO A COMPLETE HALT WITHOUT ANY PROBLEMS. I HAD TO WAIT UNTIL THE CAR COOLED DOWN AND THEN WAS ABLE TO RESTART IT TO DRIVE HOME, I WAS ONLY ONE BLOCK FROM MY HOUSE. I DID NOT DARE DRIVING IT UNTIL I GOT IT TO THE MECHANIC TWO DAYS LATER. THE FORD REPAIR SHOP REPLACED THE MECS PUMP THE MOTOR ELECTRONICS COOLING SYSTEM PUMP REFILL AND RETEST FOR $304.54 IN PARTS PLUS $443.00 IN LABOR. ONLY THIS YEAR, IN MARCH 2015, DID I FIND OUT ABOUT THE SAFETY RECALL OF A PART. SINCE I DID NOT IMMEDIATELY RECOGNIZE THE PART QUESTION, I HAD TO MAKE AN APPOINTMENT FOR AN INSPECTION. THE INSPECTION JUST HAPPENED THIS WEEK AND CONFIRMED MY CAR WAS NOW FINE. I ALSO FOUND OUT THAT I HAD ALREADY PAID FOR THE RECALLED PART MYSELF. I SENT A COMPLAINT LETTER TO FORD MOTOR COMPANY/BOARD OF DIRECTORS FOR A REFUND THE SAME DAY I FILED THIS COMPLAINT WITH YOU.