NHTSA Complaint #10722456 — 2011 FORD FIESTA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10722456
Vehicle	2011 FORD FIESTA
Component	STRUCTURE:BODY
Date of Incident	May 30, 2015
Date Filed	May 30, 2015
Mileage	22,575 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

I OPENED THE PASSENGER REAR DOOR TO PUT A PACKAGE ON THE BACK SEAT. WHEN I TRIED TO CLOSE THE DOOR, IT WOULD NOT STAY CLOSED. IT WOULD SHUT AND BOUNCE BACK OPEN AND WOULD NOT LATCH. I TESTED THE LATCHING MECHANISM AND CONFIRMED THAT IT WOULD NOT ENGAGE. I HAD TO HAVE A PASSENGER HOLD THE DOOR SHUT ON THE SHORT DRIVE HOME AND HAD TO SECURE THE DOOR TO THE OTHER PASSENGER DOOR WITH A BUNGEE CORD. I HAVE CONTACTED A DEALER AND WILL HAVE TO HAVE THE ENTIRE LATCH REPLACED AND I'M NOT SURE IT'S COVERED BY WARRANTY AT THIS POINT. THIS IS AN EXTREMELY SERIOUS SAFETY ISSUE THAT SHOULD BE SUBJECT TO A MANDATORY RECALL BY FORD.

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