NHTSA Complaint #10722436 — 2012 FORD EXPLORER

I AM UNABLE TO ENTER THE DATE OF 5/29/2015 WHICH WAS THE DATE THIS OCCURRED. THE CAR WAS DRIVING GOOD AND I STOPPED TO SHOP. I CAME BACK TO THE CAR, CRANKED THE CAR AND IMMEDIATELY RECEIVED THE MESSAGE OF POWER ASSIST FAILURE. I TRIED TO BACK UP AND REALIZED THAT I HAD NO POWER STEERING. I WAS ABLE TO GET TO A PARKING SPOT AND CHECKED THE SERVICE MANUAL. I FOLLOWED THE INSTRUCTIONS AND HOPED THAT THE POWER STEERING WOULD RESET AS WAS TOLD IN THE OWNER'S MANUAL. I WAS ABLE TO DRIVE SLOWLY AND GET HOME. TODAY I TOOK MY CAR TO HIXSON FORD, MONROE, LA AND HAD IT CHECKED. AT THIS POINT I WAS RECEIVING AN ADDITIONAL ERROR MESSAGES RELATED TO TRACTION. ALSO, MY SIGNAL LIGHTS WOULD NOT WORK. I HAD READ LAST NIGHT THAT THERE WERE SOME RECALLS ON THIS PROBLEM RELATED TO FORD EXPLORERS. THE TECHNICIAN CHECKED MY CAR AND TOLD ME WE WOULD HAVE TO REPLACE THE STEERING SHAFT/GEARS FOR $1,794.00. I HAD TO LEAVE MY CAR AT THE DEALERSHIP BECAUSE IT IS NOT DRIVEABLE. I WOULD LIKE FOR YOU TO CHECK AND SEE IF THIS IS AN ON-GOING PROBLEM FOR CARS WITH VIN NUMBERS NOT INCLUDED IN THE RECALL. I WAS TOLD THE RECALL WAS BASED ON WHERE THE CAR WAS MANUFACTURED. IT APPEARS TO ME THAT FORD HAS CONSISTENTLY HAD A PROBLEM WITH THE POWER ASSIST FAILURE ON 2012 FORD EXPLORERS.