NHTSA Complaint #10722333 — 2011 CHRYSLER 300

TL* THE CONTACT OWNS A 2011 CHRYSLER 300. THE ALTERNATOR ASSEMBLY FAILED TWICE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AND THE MECHANIC REPLACED THE ALTERNATOR ASSEMBLY, BUT THE FAILURE RECURRED. THE FIRST TIME THE INSTRUMENT CLUSTER INDICATED A SYSTEM SHUT DOWN AND ALL OF THE GAUGES, WARNING LAMPS, AND SENSORS FLICKERED AS THEN FAILED TO WORK. MONTHS LATER, AFTER THE SECOND ALTERNATOR ASSEMBLY WAS REPLACED, THERE WAS A TICKING NOISE THAT PROGRESSED EACH TIME THE VEHICLE WAS DRIVEN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND ATTEMPTED TO SCHEDULE THE RECALL REPAIR MONTHS AGO BEFORE THE FAILURE OCCURRED. THE DEALER INDICATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE CONTACT WAS WAITING FOR THE OEM PART FROM THE DEALER TO SCHEDULE THE RECALL REPAIR AND WAS ALSO WAITING FOR THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 13V118000 (AIR BAGS). THE DEALER WAS UNABLE TO DETERMINE WHEN THE RECALL REPAIRS WOULD BE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. MA 10/5 UPDATED 10/17/2017*CN