NHTSA Complaint #10722233 — 2011 FORD FLEX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10722233
Vehicle	2011 FORD FLEX
Component	STEERING
Date of Incident	April 17, 2015
Date Filed	May 29, 2015
Mileage	33,479 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHILE ENTERING MY PARKING GATE WHEELS LOCKED AND I COULD TURN STEERING WHEEL, SAW STEERING DEFAULT FLASHING ON DASH READING. TURNED OFF CAR PUT STEERING INTO PARK AND WAITED. TRIED TO START CAR IT WAS PHYSICAL HARD TO TRUN WHEELS TO ENTER M YPARKING AREA. GOT IT PARKED AND HAD TO WAIT FOR MONDAY TO CALL FORD DEALER TO TOW CAR FOR SERVICE. THEY COULD NOT FIND PROBLEM, BUT THE DEFAULT STEERING FREEZES THE WHEELS HAS HAPPEN TWO MORE TIMES. I REPEATED TURNING OFF KEY AND RESTARTING THE CAR. DO NOT FEEL SAFE DRIVING, FEARFUL IT MAY HAPPEN WHILE ON FREEWAY OR BUSY STREETS.

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