NHTSA Complaint #10721665 — 2013 FORD EDGE

STRUCTURE:BODY issue reported to NHTSA

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Crash

Complaint Details

ODI Number	10721665
Vehicle	2013 FORD EDGE
Component	STRUCTURE:BODY
Date of Incident	November 13, 2013
Date Filed	May 27, 2015
Mileage	4,801 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE CAR SURGED FORWARD AFTER THE BREAK PEDAL WAS DEPRESSED WHICH RESULTED IN A CRASH INTO A TREE. DAMAGE TO THE FRONT END. THE CAR WAS DRIVABLE TO THE REPAIR SHOP. AT LEAST THREE OTHER INCIDENTS WHERE THE CAR SURGED FORWARD BUT DID NOT RESULT IN A CRASH. TOOK THE CAR TO FUTURE FORD AND THEY COULD NOT DUPLICATE THE PROBLEM SO NOTHING WAS DONE. LATEST EVENT ON 5/22/2015 WHERE THE CAR SURGED FORWARD AND CRASHED INTO A BUILDING. IN BOTH INCIDENTS, WE WERE LUCKY IN THAT NOBODY WAS INJURED. THE SURGES LAST ABOUT 4 TO 5 SECONDS.THE AIR BAGS DID NOT DEPLOY. NOTHING IS DONE TO STOP THE SURGE EXCEPT PUSH HARDER ON THE BREAK PEDAL. FUTURE FORD SERVICE MANAGER STATED NOTHING CAN BE DONE WITHOUT POSITIVE PROOF IN THE ERROR CODES.

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