NHTSA Complaint #10721404 — 2008 KIA SEDONA

I HAVE HAD NUMEROUS PROBLEMS WITH THE PASSENGER DOORS. RECENTLY IN MARCH THE LEFT PASSENGER DOOR CAME OPEN WHILE DRIVING WITH MY 7 YEAR OLD IN THAT SEAT. I HAD TO PULL OVER AND CLOSE THE DOOR BUT IT WOULDN'T STAY LATCHED AND ENDED UP TYING IT WITH A ROPE TO KEEP IT CLOSED. I TOOK IT TO THE DEALER AND CALLED KIA CUSTOMER SERVICE WHO FIXED THE CAR AND PAID FOR IT WITH THEIR GOOD WILL SERVICE. THIS WEEKEND THE SAME THING HAPPENED ON THE RIGHT SIDE PASSENGER DOOR. THIS MORNING I CALLED KIA CUSTOMER SERVICE AND THEY SAID THEY WOULD PAY FOR THE $93 PART BUT I HAD TO PAY FOR THE $300 LABOR CHARGE. I HAVE HAD NUMEROUS PROBLEMS WITH THE ELECTRICAL DOORS NOT SHUTTING IN THE PAST. I HAVE BEEN TOLD THE MOTOR IS TO SMALL FOR THE DOOR. I AM NOW CONCERNED BECAUSE THE DOORS ARE NOT LATCHING AND FLYING OPEN AT ANYTIME. MY CHILDREN'S SAFETY IS AT RISK. WHEN SPEAKING WITH STEVE AT KIA CUSTOMER SERVICE I ASKED TO BE CONTACTED WITH THE REGIONAL MANAGER AND WAS REFUSED. STEVE SPOKE TO THE REGIONAL MANAGER WHO SAID THEY WOULD PAY FOR THE PART BUT NOT THE LABOR AND COULDN'T GIVE ME ANY EXPLANATION AS TO WHY THE DOORS ARE NOT LATCHING AND HE WOULD NOT TAKE MY CALL. I DO NOT WANT TO HAVE TO WORRY ABOUT MY CHILDREN'S SAFETY AND THEY DO NOT FEEL SAFE RIDING IN THE CAR. I JUST WANT THE CAR TO OPERATE IN THE WAY IT IS INTENDED AND NOT HAVE THESE SAFETY ISSUES.