NHTSA Complaint #10717895 — 2015 SUBARU OUTBACK

WE BOUGHT THE SUBARU IN ANCHORAGE AND STARTED HEADING TOWARD OUR HOME IN FAIRBANKS. APPROXIMATELY 100 MILES INTO THE JOURNEY WE STOPPED TO REST AND EAT. WHILE SITTING IN THE CAR TALKING, THERE WAS A POP SOUND AND A LARGE 9-10" CRACK APPEARED BEHIND THE MIRROR AND BINOCULAR CAMERAS DESCENDED INTO THE PASSENGER'S VIEW. I INSPECTED THE OUTSIDE WINDOW FOR EVIDENCE OF IMPACT FROM A ROCK OR DEBRIS, SUCH AS CHIPPING, BUT THERE WAS NONE. I TRIED TO GET A REPLACEMENT WINDOW AFTER SUBARU BLEW ME OFF, BUT WAS UNABLE TO DUE TO AN APPARENT LARGE DEMAND FOR REPLACEMENT GLASS FOR THIS MODEL. SINCE THEN CRACKS HAVE APPEARED SPONTANEOUSLY FROM THE BOTTOM OF THE WINDSHIELD WORKING THERE WAY UP. MY SON HAS A BRAND NEW 2015 SUBARU FORESTER, WHICH DID THE EXACT SAME THING ON THE WAY HOME FROM ANCHORAGE. AGAIN SUBARU DEALER DENIED THEY HAVE SEEN ANY PROBLEM WITH THE WINDSHIELD, BUT READ THE COMPLAINTS LOGGED WITH NHTSA AND ONE CAN ONLY COME TO A DIFFERENT CONCLUSION. PERHAPS SUBARU IS MAKING THEIR GLASS TOO THIN TO REDUCE WEIGHT OR THERE IS SOME SORT OF FLEXING OF THE WINDOW MIDPOINT ON THE GLASS BUT THIS IS A PROBLEM.