NHTSA Complaint #10717713 — 2012 DODGE DART

I PURCHASED MY 2013 DODGE DART ON AUGUST 9, 2013 FROM FEDERICO CHRYSLER DODGE JEEP IN WOOD RIVER IL. WITHIN 4 MOS ON DECEMBER 11, 2013, I HAD MY CAR IN THE SHOP BECAUSE MY MIDDLE CONSOLE WAS INOP. AFTER CHECKING IT THEY DETERMINED THE CONSOLE NEEDED REPLACING. TWO MONTHS LATER ON FEBRUARY 11, 2014 I HAD MY CAR IN A SECOND TIME FOR MIDDLE CONSOLE. THIS TIME THEY INSTALLED AN INTEGRATED STACK. THEN, 9 MOS LATER ON NOVEMBER 21, 2014 A THIRD TIME I HAD MY CAR IN AGAIN FOR MIDDLE CONSOLE NOT OPERATING PROPERLY. THIS WAS MY FIRST CONTACT TO DODGE ABOUT THIS ISSUE AND WAS ASSIGNED A CUSTOMER CARE MANAGER. I ASKED IF MY CAR WOULD BE CONSIDERED FOR LEMON LAW AND WAS TOLD CHRYSLER WAS INTERSTED IN BUYING MY CAR BACK AND WAS GIVEN A MOPAR WARRANTY IN DEDUCTIBLE OF $100 AND AT TIME CAR HAD OVER 34,000 AND WARRANTY EXPIRES AT 60,000. THEN JUST THIS PAST APRIL 2ND OF 2015 I HAD MY CAR IN SHOP AT CASSENS AND SONS IN EDWARDSVILLE, IL AGAIN BECAUSE MIDDLE CONSOLE WAS NOT OPERATING PROPERLY. THEY DOWNLOADED AN UPDATE PER STAR. I WAS RESPONSIBLE FOR $100 DEDUCTIBLE. I THEN WENT ON A TRIP TO NEW ORLEANS, LA AND WHILE ON MY TRIP THE MIDDLE CONSOLE WAS NOT OPERATING PROPERLY. I CONTACTED CHRYSLER AGAIN WAS ASSIGNED A CASE MANAGER AND WAS TOLD THAT THEY WOULD GET TO THE BOTTOM OF THE ISSUE. SO, I TOOK MY CAR IN ON APRIL 29TH THE SOONEST I COULD GET IT IN AND AFTER 8 HOURS AT SERVICE WAS CALLED AND TOLD THAT STAR COULDN'T FIGURE OUT WHY IT WAS HAPPENING AND SINCE THEY COULDN'T DUPLICATE PROBLEM NOT TO REPLACE ANY NEW PARTS. AFTER HEARING THIS NEWS I WAS CALLED AND JOHN CUSTOMER CARE MANAGER TOLD ME THAT CHRYSLER WOULDN'T INIATATE THE LEMON LAW THAT I WOULD TO DO SO.