NHTSA Complaint #10717404 — 2013 FORD EDGE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10717404
Vehicle 2013 FORD EDGE
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 51,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SD

Consumer Description

WHILE DRIVING DOWN A STREET, SUDDENLY THE "DRIVERS DOOR AJAR" ALARM AND WARNING LIGHT CAME ON ON THE DASH, THE DOOR WAS SECURED SHUT, BUT INTERIOR LIGHTS CAME ON AS IF DOOR WAS OPEN. SINCE THE INITIAL DATE OF INCIDENT THE VEHICLE NOW DOES THIS DURING OPERATION, WHETHER THE VEHICLE IS PARKED, OR IN MOTION. A CALL TO THE LOCAL FORD DEALERSHIP SERVICE DEPARTMENT IT WAS INDICATED THAT THIS HAS BEEN A COMPLAINT OF HUNDREDS IF NOT THOUSANDS OF LATE MODEL FORD OWNERS AND THAT, STILL AT THIS TIME, FORDMOCO HAS NOT ISSUED A RECALL FOR THE DOOR LATCHES, THUS IF NOT UNDER THEIR 3YR/36,000MILE WARRANTY THE PART WOULD HAVE TO BE REPLACED AT THE VEHICLE OWNERS EXPENSE OF AROUND $400-$500 U.S. FOR THE PART AND REPAIR. I WAS DIRECTED TO FILE A COMPLAINT VIA SAFERCAR.GOV WEBSITE, AND TO ALSO EXPLORE MANY INTERNET WEBSITES AND FORUMS RELATED TO THIS ONGOING ISSUE. UPON A BRIEF INTERNET SEARCH, I WAS EASILY ABLE TO FIND THAT INDEED THE FORD SERVICE ADVISER WAS CORRECT IN THE AMOUNT OF COMPLAINTS BY MANY LATE MODEL VEHICLE OWNERS CONCERNING THE DOOR LATCH SENSOR FAILURES, CAUSING THE ALARM/WARNING LIGHT TO ACTIVATE WHILE THE VEHICLE IS IN MOTION, OR PARKED, WHETHER THE VEHICLE WAS ON OR OFF.

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