NHTSA Complaint #10717142 — 2010 GMC TERRAIN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10717142
Vehicle 2010 GMC TERRAIN
Component ENGINE
Date of Incident
Date Filed
Mileage 58,450 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

I WAS DRIVING DOWN THE ROAD WHEN MY 2010 GMC TERRAIN SUDDENLY LOST POWER AND SLOWED DOWN. THE NEXT MORNING MY CHECK ENGINE LIGHT WAS ON AND STAYED ON. I TOOK IT TO THE DEALERSHIP AND THEY STATED THAT I NEEDED A NEW ENGINE. PROBLEMS WITH THE TIMING CHAIN BEING STRETCHED, CAMSHAFT AND CAMSHAFT ACTUATOR, AND OIL LEAKING IN THE ENGINE. HOW COULD I NEED A NEW ENGINE, MY CAR HAS 58,500 MILES ON IT. GM HAD A RECALL DUE TO THE TIMING CHAIN STRETCHING. I HAD THE RECALL TAKEN CARE OF IN NOV 2013. 1 1/2 YEARS LATER, 15,000 MILES LATER AND 2 1/2 MONTHS PAST MY WARRANTY AND THE ENGINE GOES. WASN'T THE RECALL SUPPOSE TO TAKE CARE OF THIS ISSUE. THE DEALERSHIP STATED THAT THE ENGINE WOULD COST AROUND $6,000. THEY SUPPOSEDLY CALLED GM AND GM STATED THEY WOULD COVER ROUGHLY 60%. I STILL HAVE TO PAY $2500 TO HAVE IT REPAIRED. PLUS THE ENGINE IS A REBUILT ENGINE SO I CAN RUN INTO THE SAME ISSUES. I WAS LIVID. I CONTACTED GM AND THEY WOULDN'T EVEN HELP ME. THEY STATED THEY COULD ONLY WORK WITH THE DEALERSHIP. I HAVE TO LEAVE IT TO SOME DEALERSHIP TO NEGOTIATE ON MY BEHALF. I KNOW I AM GETTING TAKEN TO THE CLEANERS ON THIS BUT WHAT CAN I DO. I HAVE TO FIX IT IN ORDER TO TRADE IT IN. GM KNOWS THERE IS A PROBLEM WITH THE ENGINES IN THE 2010 TERRAIN AND THEY DON'T WANT TO DO A THING ABOUT IT. I NOTICED A LOT OF OTHER PEOPLE WERE COMPLAINING OF ENGINE PROBLEM ON THEIR 2010 TERRAIN TOO. WHAT MAKES THE SITUATION WORSE IS ON 5/17/2015 MY HUSBANDS CHECK ENGINE LIGHT WENT ON IN HIS 2012 GMC SIERRA.

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