NHTSA Complaint #10716962 — 2010 TOYOTA CAMRY

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10716962
Vehicle	2010 TOYOTA CAMRY
Component	STEERING
Date of Incident	May 11, 2015
Date Filed	May 17, 2015
Mileage	103,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

WHILE DRIVING ON HIGHWAY THE VEHICLE SUDDENLY LOST STEERING WITH NO ABILITY FOR THE DRIVER TO CONTROL DIRECTION OF THE CAR. CAR DEPARTED FROM ITS LANE AND THEN CROSSED TWO LANES INVOLUNTARILY BUT LANES WERE FREE OF TRAFFIC SO AN ACCIDENT WAS AVOIDED. AT THE SAME TIME THE CAR SHOOK AND VIBRATED. THE DRIVER IMMEDIATELY BRAKED AND THE BRAKES DID REDUCE THE SPEED OF THE CAR. THE ABILITY TO STEER WAS RECOVERED AFTER APPROXIMATELY 1 MINUTE. THE CAR WAS TOWED TO A SERVICE STATION. A REVIEW OF THE COMPUTER DATA (TROUBLE CODES) INDICATED A FAILURE OF THE ABS ACTUATOR AND STEERING ANGLE SENSOR. MAURICE AT THE TOYOTA CUSTOMER EXPERIENCE CENTER AID THE TOYOTA COMPANY WILL NOT TAKE ANY RESPONSIBILITY FOR THE FAILURE AND HE ALSO SAID THAT, "NO ASSISTANCE WOULD BE GIVEN" AS THE CAR WAS OUT OF WARRANTY.WE HAVE A CASE NUMBER FILED WITH TOYOTA. TOYOTA SAYS THIS HAZARDOUS AND TERRIFYING INCIDENT IS NOT THE RESULT OF A DESIGN FLAW OR A MANUFACTURING DEFECT. WE HAVE LOST CONFIDENCE IN THE SAFETY OF THIS TOYOTA VEHICLE.

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