NHTSA Complaint #10716892 — 1997 JEEP GRAND CHEROKEE

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10716892
Vehicle	1997 JEEP GRAND CHEROKEE
Component	STRUCTURE
Date of Incident	April 1, 2015
Date Filed	May 13, 2015
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

I DON'T KNOW THE DATE OF WHEN CHRYSLER HAD THE RECALL ON THE FUEL SYSTEM. THEY WERE GOING TO PUT ON AN (OEM) TRAILER HITCH WHERE APPROPRIATE, FREE OF CHARGE. THE PARTS REQUIRED WERE CURRENTLY NOT AVAILABLE. I BOUGHT A TRAILER HITCH AND HAD IT INSTALLED. I THEN TOOK IT TO JEFF WYLER JEEP IN FORT THOMAS KY. THEY INSPECTED IT AND PASSED IT. (PERFORM RECALL N45) I CALLED YOUR CUSTOMER SERVICE AND ASKED IF I WOULD BE PAID BACK FOR THE PART, THEY SAID NO BECAUSE IT WAS NOT AN (OEM) PART. PLEASE MAKE THIS RIGHT, I HAVE NOW TAKEN OFF THE PART I BOUGHT, AND ASKING YOU TO EITHER PAY ME FOR THE PART, WHICH WAS $316.00 WITH LABOR, OR SET UP A DATE AND TIME TO A DEALER TO PUT THE RIGHT PART ON. THAT IS ALL I AM ASKING FOR, I HAVE WAITED SO LONG FOR THIS,AND EVERY DAY I WORRY ABOUT IT BEING SO DANGEROUS. I DON'T THINK I AM ASKING TO MUCH. I JUST WANT IT FIXED RIGHT, AND THE RIGHT PART ON. I THANK YOU FOR LOOKING INTO THIS MATTER. HOPE TO TALK TO YOU SOON. *TR

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