NHTSA Complaint #10716869 — 2008 TOYOTA RAV4

WE RECENTLY TOOK OUR RAV4 IN FOR RECALL WORK. THE SERVICE DEPARTMENT DECIDED TO DO A COMPLIMENTARY INSPECTION ON MY RAV4. WE WERE TOLD THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. IT HAD NEVER BEEN A PROBLEM BEFORE. NOW, THE POWER STEERING PUMP IS SQUEALING ON TIGHTER THAN REGULAR CORNER TURNING. I RESEARCHED THIS ISSUE ON THE INTERNET. THE DISTURBING, MORE CONSTANT COMPLIANT IS THAT THE POWER STEERING ON MY YEAR, MAKE AND MODEL WILL FAIL INTERMITTENTLY AND THEN SUDDENLY FAIL. THIS IS A VERY SERIOUS ISSUE SINCE MOST OF THE DRIVERS ON THE ROAD ARE USED TO POWER STEERING AND MAY NOT KNOW WHAT TO DO IF THE POWER STEERING SHOULD SUDDENLY FAIL WHILE DRIVING. I WANT TO MAKE IT CLEAR THAT I AM NOT BLAMING THE DEALERSHIP OR THE SERVICE DEPARTMENT. THEY GAVE US A HEADS-UP ON WHAT WE HAD NO IDEA WAS ABOUT TO BECOME A PROBLEM. THE POWER STEERING PUMP PROBLEM IS A SERIOUS ISSUE, THE RAV4 IS A FAMILY CAR FOR THE MOST PART.