NHTSA Complaint #10716571 — 2012 VOLKSWAGEN JETTA

DURING FEBRUARY, THE 2012 VW TDI JETTA SPORTWAGEN WITH 59,7000 MILES STALLED TWICE WHEN TRYING TO START THE VEHICLE. ON THE THIRD START THE VEHICLE STARTED BUT THE GLOW PLUG LIGHT WAS FLASHING AND THE CAR WOULD NOT ACCELERATE TO MORE THAN 45 MPH. THE VEHICLE LIMPED TO THE DEALERSHIP, WHO FOUND METAL FLAKES IN THE FUEL FILTER AND STATED THAT THE IN-TANK FUEL PUMP HAD FAILED. THE IN-TANK FUEL PUMP WAS REPLACED AND THE FUEL SYSTEM WAS APPARENTLY CLEARED OF METAL. AT 63,000 MILES, THE GLOW PLUG LIGHT BEGAN TO FLASH WHILE AT HIGHWAY SPEED AND THE VEHICLE BEGAN TO LOSE POWER. I GOT THE VEHICLE TO AN EXIT, STOPPED IT, TURNED THE VEHICLE OFF AND RESTARTED. THE GLOW PLUG LIGHT WAS NO LONGER FLASHING AND THE CAR WAS DRIVABLE ALTHOUGH IT WAS LACKING SOME ACCELERATION AND THERE WAS A MOAN/WHINE NOISE COMING FROM THE ENGINE. GOT THE CAR BACK TO THE DEALERSHIP AND LEARNED THAT THE HIGH PRESSURE FUEL PUMP HAS FAILED AND THAT THE ENTIRE FUEL SYSTEM NEEDS TO BE REPLACED. THERE IS NO MIS-FUELING ISSUE, AND DIESEL RECEIPTS ARE KEPT AT FILL UP.