NHTSA Complaint #10715971 — 2013 TOYOTA HIGHLANDER

ON APRIL , 2015, MY VEHICLE WAS PARKED IN MY DRIVEWAY. THE LEATHER PANEL ON THE DOOR ON THE DRIVERS' SIDE MELTED WITH THE SUN REFLECTING ON IT. I HAVE BEEN LIVING IN THIS HOUSE FOR 33 YEARS AND HAVE PARKED MANY CARS IN THE SAME LOCATION. IT ALSO IT NOT VERY HOT IN MY AREA IN APRIL. THIS IS CLEARLY A DEFECT IN THE MATERIAL. THE LEATHER GETS SO HOT WITH THE SUN AND CAN EASILY BURN YOU IF TOUCHED WITH YOUR BARE SKIN. I CONTACTED MY LOCAL DEALERSHIP, GREENTREE TOYOTA, BROOKFIELD, CT. THE MANAGER THERE WAS BAFFLED "NEVER SAW ANYTHING LIKE THAT BEFORE." ABOUT 2 WEEKS LATER, I CONTACTED HIM SINCE I HEARD NOTHING BACK. HE ADVISED THAT THE DISTRICT SERVICE AND PARTS MANAGER WILL NOT REPLACE THE LEATHER SINCE IT'S NOT A DEFECT IN WORKMANSHIP. OF COURSE NO - IT'S A DEFECT IN MATERIAL! I WAS TOLD THAT SINCE THERE ARE NO OTHER CLAIMS OF THIS TYPE, IT IS NOT A DEFECT. I THEN CONTACTED TOYOTA CORPORATE OFFICES. THEY ADVISED THAT THEY CANNOT OVERRULE THE DISTRICT SERVICE AND PARTS MANAGER IN THIS PARTICULAR AREA?????? I'M HOPING YOUR COMPANY CAN OFFER SOME HELP IN THIS MATTER.