NHTSA Complaint #10715794 — 2015 SUBARU OUTBACK

I PURCHASED MY 2015 SUBARU OUTBACK IN NOVEMBER 2014 AND THE FIRST WINDSHIELD CRACK OCCURRED BEGINNING OF MARCH 2015. THE CRACK HAPPENED OVERNIGHT AND IT WAS THE DAY AFTER A MAJOR SNOW STORM. THE CRACK INITIATED FROM THE PASSENGER SIDE AND UP TO THE CENTER OF WINDSHIELD. THERE WAS NO SIGN OF CHIPS/CRACKS DUE TO FOREIGN OBJECTS WHICH SEEM LIKE A DEFECTIVE PART/DESIGN TO ME. THE CRACK PROPAGATED REALLY QUICKLY. I CONTACTED DEALERSHIP AND THEY SAID ITS NOT COVERED UNDER WARRANTY AND REFUSED TO LOOK AT THE CRACK. THE DEALERSHIP ALSO TOLD ME STRAIGHT UP TO GO THROUGH INSURANCE AND DEAL WITH IT MYSELF. I WENT THROUGH INSURANCE AND REPLACED THE WINDSHIELD WITH A GENUINE SUBARU PART BY THE END OF MARCH. JUST WHEN I THOUGH IT IS OVER, A CRACK JUST APPEARED ON MY WINDSHIELD ON MAY 10, 2015. THE CRACK SEEM TO HAVE INITIATED FROM THE WINDSHIELD HEATING COMPARTMENT AGAIN. DURING THE MORNING OF MAY 11, 2015, I LOOKED AT THE CRACK AGAIN AND IT DIDN'T GROW OVERNIGHT. HOWEVER, WHEN I CHECKED ON IT WHILE IT WAS PARKED AT WORK DURING NOON TIME, THE CRACK GREW ABOUT 2 INCHES. THIS IS UNACCEPTABLE FOR A BRAND NEW CAR TO HAVE TO GO THROUGH 2 CRACKED WINDSHIELDS. A GOOD WINDSHIELD SHOULD BE ABLE TO WITHSTAND TEMPERATURE CHANGE AND MINOR IMPACTS FROM FOREIGN OBJECTS AND THE 2015 SUBARU OUTBACK IS DEFINITELY NOT MEETING THAT REQUIREMENT. IN ADDITION, THE DEALERSHIP IS NOT BEING HELPFUL WITH THE SITUATION AND NOT TAKING ANY RESPONSIBILITIES IN INVESTIGATING WHETHER THIS CAN BE A VEHICLE DEFECT OR NOT. I AM NOT GOING TO REPLACE MY WINDSHIELD OUT OF MY OWN EXPENSE AND I DEMAND FOR AN ANSWER/EXPLANATION FROM SUBARU.