NHTSA Complaint #10715784 — 2009 NISSAN MURANO

DEAR SIR OR MADAM, IN 2009 I BOUGHT NEW NISSAN MURANO SL 2009 FROM MOSSY NISSAN DEALERSHIP IN HOUSTON, TEXAS. TO FINANCE MY PURCHASE, I ALSO BOUGHT EXTENDED CAR WARRANTY FOR 6 YEARS TOTAL (TO COVER ANOTHER 3 YEARS BEYOND 3 YEARS OF FACTORY WARRANTY). THIS EXTENDED WARRANTY (NISSAN SECURITY+ PLUS GOLD PREFERRED PACKAGE WITH >2,000 PARTS BEING PROTECTED) WAS ADVERTISED AS A BEST AVAILABLE OPTION ON THE MARKET. ALL THESE YEARS SINCE MY PURCHASE I TOOK VERY GOOD CARE OF MY CAR, RECORDS ARE AVAILABLE AT MOSSY NISSAN. ON 06NOV2014 MOSSY NISSAN SERVICE CENTER DIAGNOSED INTERNAL DEVICE FAILURE RESPONSIBLE FOR AIRBAGS DEPLOY AND INFORMED ME THAT, TO THEIR SURPRISE, THIS MODULE IS NOT COVERED BY MY CURRENT WARRANTY. THIS PART IS LISTED AS A CUSHION & ADJUSTER MODULE, PART # 873A2-1AV2A. READING FROM THE NISSAN TOOL SCANNER: ********DTC B1018 OCS SENSOR UNIT FAILURE******** ESTIMATED COSTS FOR REPLACEMENT WERE APPROXIMATED AT 3,500$ OUT OF POCKET. I HAVE CONTACTED NORTH AMERICA NISSAN (1-800-NISSAN1) AND CASE # [XXX] WAS FILED FOR INVESTIGATIONS. NORTH AMERICA NISSAN HAS CONTACTED ME BACK ON 17NOV2014 AND INFORMED ME THAT THEY CANNOT OFFER ANY HELP OR ASSISTANCE REGARDING REPLACEMENT. NA NISSAN ALSO REFUSED TO FINANCE AMOUNT OF 3,500$ OVER 6-12 MONTHS WHICH I AGREED TO PAY IN MONTHLY PAYMENTS. NISSAN SECURITY+ PLUS GOLD PREFERRED PACKAGE HAS >2,000 PARTS BEING PROTECTED INCLUDING THOSE FOR FUN AND ENTERTAINMENT (LIKE RADIO, CD PLAYER, EVEN ANTENNA ETC.) BUT NOT FOR THE MODULE RESPONSIBLE FOR LIFE-SAVING AIRBAGS DEPLOYMENT. I HAVE FOUND THIS UNACCEPTABLE. THE FALSE ADVERTISEMENT OF THE PACKAGE IS DECEPTIVE STATING ?ULTIMATE IN PEACE OF MIND PROTECTION??NOT FOR ESSENTIAL SAFETY PARTS THOUGH? CAN YOU HELP? CAN YOU ADVISE ON NEXT REASONABLE STEPS? THANK YOU IN ADVANCE, [XXX] [XXX]@YAHOO.COM CELL: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB