NHTSA Complaint #10715525 — 2005 JEEP LIBERTY

THIS IS A SAFETY COMPLAINT ON A 2005 JEEP LIBERTY COMPLAINT FOR THE 3 RECALLS. BALL JOINTS, TRAILER HITCH AND CONTROL ARMS. ON THIS DAY I BROUGHT MY VEHICLE TO TRANSITOWNE IN WILLIAMSVILLE, NY FOR THE RECALLS, I NEVER RECEIVED THE BALL JOINT RECALL PREVIOUSLY. MY VEHICLE WAS SAFE, NO NOISE, NO PROBLEMS AND WAS CURRENTLY IN MINT CONDITION MECHANICALLY AND OTHERWISE. I DROPPED IT OFF THURSDAY NIGHT 5/7/2015 TO BE WORKED ON 7/8/2015. THEY CALLED THE MORNING OF 7/8/2015 TO SAY THE VEHICLE WAS COMPLETE. AS I DROVE HOME THE WHEEL SHAKES AND FRONT END MAKES NOISE WHILE BRAKING AND SOUNDS LOOSE. I IMMEDIATELY RETURNED IT, THEY WERE RUDE AND AFTER MY OBVIOUS FRUSTRATION FINALLY DECIDED TO TAKE A TEST DRIVE. WHEN SAL, THE SERVICE COORDINATOR CAME BACK AND ACTUALLY ADMITTED (WITH A WITNESS) I WAS ONE IN A MILLION THAT RECEIVED BAD BALL JOINTS BUT THAT THEY DON'T HAVE ANY MORE I WOULD HAVE TO WAIT. I EXPLAINED WHEN BRAKING SOMETHING IS RUBBING, STEERING IS SHAKY AND MAKES A CLUNK NOISE FROM BALL JOINTS. THEY LET ME DRIVE AWAY WITH A VEHICLE THAT IS UNSAFE. LOOSE BALL JOINTS WITH ANY PLAY IN THEM CAN RESULT IN AN ACCIDENT. THEY OFFERED NO RENTAL, NO HELP AND IGNORE ME. I HAVE MY OWN BUSINESS (SOLE) AND CANNOT DRIVE IT, I DON'T TRUST IT AND IT CANNOT BE DRIVEN TO KAYAKING. MY ENTIRE WEEKEND WAS RUINED NOT TO MENTION I CANNOT DRIVE A NOISY, DANGEROUS VEHICLE. THEY DID NOT REPLACE THE TRAILER HITCH EVEN THOUGH IT'S 10 YEARS OLD (I PUT IT ON MYSELF) DID NOT COME WITH THE JEEP, AND IT'S WELDS ARE RUSTY AND BRITTLE, THEY DID NOT CARE ABOUT THAT EITHER. CHRYSLER CASE # 26946712. I FEEL LIKE NOBODY CARES ABOUT MY PROBLEM, IT CAN'T BE LEGAL FOR A DEALERSHIP TO SEND DRIVERS HOME WITH VEHICLES THAT HAVE LOOSE BALL JOINTS AND TELL THEM IT'S SAFE, THEY HAVE NO IDEA WHERE I GO AND DRIVE WITH MY VEHICLE, IT'S CONSTRUCTION SEASON AND ONE POTHOLE ON THE THRUWAY COULD KILL ME.