NHTSA Complaint #10715305 — 2013 VOLKSWAGEN PASSAT STEERING

Complaint Details

ODI Number	10715305
Vehicle	2013 VOLKSWAGEN PASSAT
Component	STEERING
Date of Incident	April 25, 2015
Date Filed	May 8, 2015
Mileage	57,250 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

WAS TURNING IN A PARKING LOT AND HEARD A LOUD CRACKING SOUND. THE AIR BAG LIGHT CAME ON IMMEDIATELY AND NOTICED THE STEERING WHEEL CONTROLS AND THE HORN WERE NOT WORKING. CHECKED ONLINE AND APPARENTLY ISSUES WERE FOUND ON SAME MODEL. IT IS A BROKEN CLOCK SPRING. CONTACTED DEALER, THEY SAID TO BRING IT IN FOR DIAGNOSTICS WHICH WOULD COST $120. I INFORMED THEM OF THE BROKEN PART BUT THEY SAID THEY STILL WOULD HAVE TO DO THE DIAGNOSTIC. THE CLOCK SPRING ITSELF WOULD COST $485 IF THAT WAS BROKEN PLUS LABOR CHARGES. CAR HAS APPROXIMATELY 57250 MILES.

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