NHTSA Complaint #10714512 — 2008 FORD ESCAPE

I RECEIVED NHTSA RECALL 14V-284 FOR THE ELECTRICAL POWER ASSIST STEERING ON MY 2008 FORD ESCAPE. I TOOK THE VEHICLE INTO THE ROMEO MI FORD DEALERSHIP FOR THE RECALL WORK ON 1/12/2015. THE WORK THAT WAS PERFORMED UNDER THE RECALL WAS THE REPLACEMENT OF THE TORQUE SENSOR. FOLLOWING THE WORK I NOTICED ON THE DRIVE HOME (ON 1/12/15) THAT THE STEERING WHEEL WAS SEVERELY MISALIGNED AND THAT THE VEHICLE WAS UNSAFE TO DRIVE. I CALLED BACK THE DEALERSHIP ON 1/12/15 AND MADE A FOLLOW UP APPOINTMENT. FOLLOWING THE DIAGNOSTICS RUN THE VEHICLE SHOWED A FAULTY POWER STEERING SYSTEM. I WAS RESPONSIBLE FOR REPLACING THE STEERING COLUMN. BECAUSE THE RECALL WORK INVOLVED THE STEERING COLUMN AND THEY RECALL WORK LEFT MY VEHICLE INOPERABLE I BELIEVE THAT FORD DID NOT FULL PERFORM THE RECALL WORK THAT WAS REQUIRED. I FEEL I SHOULD BE REIMBURSED THE WORK THAT SHOULD HAVE BEEN COMPLETED UNDER THE RECALL 14V-284. *TR