NHTSA Complaint #10714348 — 2007 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS NO FAILURE WITH THE ELECTRONIC POWER STEERING UNTIL THE CONTACT RECEIVED A MANUFACTURER RECALL FOR THE POWER STEERING. WHILE TRAVELING APPROXIMATELY 60 MPH, THE STEERING WHEEL VEERED TO THE LEFT WITHOUT WARNING. THE CONTACT HAD TO APPLY EXTREME FORCE TO THE VEHICLE TO GET THE STEERING WHEEL TO TURN. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER. A MECHANIC TEST DROVE THE VEHICLE AND INDICATED THAT THE FAILURE WAS RECURRING EVEN THOUGH THE DEALER REPLACED THE PART FOR THE RECALL. THE DEALER DID NOT INDICATE IF THE COMPONENT WAS DEFECTIVE. IT FAILED A SECOND TIME, WHICH INDICATED THAT THE POWER STEERING SENSOR LOST CONTROL TO THE BODY CONTROL MODULE CAUSING A FAILURE. THE DEALER INDICATED THAT AFTER REPLACING THE POWER STEERING ANGLE SENSOR MORE THAN TWICE, THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER INSPECTION AND DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 49,900. UPDATED 02/05/16*LJ UPDATED 10/12/2017*CN