NHTSA Complaint #10713859 — 2012 CHRYSLER 300

2012 CHRYSLER 300 C WITH APPROXIMATELY 12,480 MILES HAD JUST BEEN SERVICED AT THE AUTONATION CHRYSLER DODGE JEEP DEALERSHIP IN SPRING, TEXAS. SERVICE HAD INCLUDED ENGINE/OIL/FILTER CHANGE, BALANCE/ROTATION OF TIRES. AFTER ACCEPTING VEHICLE FROM SERVICE DEPARTMENT, THE OWNER JUST DROVE OUT OF THE DEALERSHIP PARKING LOT AT APPROXIMATE SPEED OF 40 MILES PER HOUR (MPH) THE VEHICLE IMMEDIATELY FAILED TO INCREASE SPEED USING THE ACCELERATOR PEDAL. A QUICK SCAN OF THE INSTRUMENT PANEL INDICATED APPROXIMATELY 1000 RPM'S ENGINE AND THE "CHECK ENGINE INDICATOR" LIGHT ILLUMINATED. WITH NO ABILITY TO INCREASE VEHICLE SPED THRU CONTINUED EFFORTS, A DRIVER WAS ABLE TO IMMEDIATELY MOVE THE VEHICLE TO THE FAR RIGHT LANE DUE TO AN CLEAR OPENING IN TRAFFIC. THE VEHICLE WAS STOPPED USING THE BRAKES, THE ENGINE WAS SWITCHED OFF, AND RESTARTED AFTER APPROXIMATELY TWO MINUTES TIME WITH THE ACCELERATOR NOW WORKING BUT WITH THE CHECK ENGINE LIGHT STILL ILLUMINATED. THE VEHICLE WAS IMMEDIATELY RETURNED TO THE DEALERSHIP. THE DEALERSHIP TRANSMISSION EXPERT CONNECTED THE VEHICLE TO A COMPUTER WHICH INDICATED THE ISSUE HAD HAPPENED ON TWO OCCASIONS, THIS DATE AND AT AN EARLIER DATE BY ANOTHER DRIVER BUT HAD NOT BEEN REPORTED TO THE VEHICLE OWNER. THE TRANSMISSION EXPERT DROVE THE VEHICLE A SHORT DISTANCE TO TRY AND REPLICATE THE PROBLEM BUT NO ISSUES WERE OBSERVED. DEALERSHIP WANTED VEHICLE OWNER TO ACCEPT VEHICLE AS SOME SORT OF TRANSMISSION GEARING OR SOFTWARE ISSUE WAS SUSPECTED. DUE TO POSSIBLE FUTURE , DEATH OR INJURIES TO OWNER OR OTHERS, VEHICLE WAS NOT ACCEPTED BY OWNER DUE TO ADDITIONAL LIABILITY ISSUES. VEHICLE WAS LEFT WITH DEALERSHIP TO DRIVE FURTHER FORSOLUTIONS TO BE DEVISED FOR REPAIR OF THE VEHICLE TO MAKE THESE CHRYSLER 300'S SAFE FOR HIGHWAY USE. VEHICLE IS EQUIPPED WITH THE 5.7L 363 HP ENGINE. *TR