NHTSA Complaint #10713483 — 2013 CHEVROLET EQUINOX

THE VEHICLE WAS STOPPED. ALL FOUR PASSENGER DOORS WOULD NOT OPEN AND THE OCCUPANTS WERE TRAPPED INSIDE THE VEHICLE. THE OCCUPANTS ATTEMPTED TO OPEN THE DOORS BY RELEASING THE DOOR LOCKS (THE DOOR LOCK BUTTONS POPPED UP) AND BY USING THE DOOR HANDLES WITHOUT SUCCESS. THE OCCUPANTS WERE ABLE TO ROLL DOWN THE WINDOWS AND TRIED THE EXTERNAL DOOR HANDLES WITHOUT SUCCESS. THE OCCUPANTS CONTACTED ONSTAR FOR ASSISTANCE. ONSTAR WAS UNABLE TO RELEASE THE DOOR LOCKS. ONSTAR INVOLVED EMERGENCY ONSTAR ASSISTANCE OVER THE TELEPHONE, WITHOUT SUCCESS. THE OCCUPANTS REMAINED TRAPPED INSIDE THE VEHICLE. ONSTAR INSTRUCTED THE DRIVER TO DRIVE TO THE NEAREST CHEVROLET DEALER FOR ASSISTANCE. WHILE ENROUTE TO THE DEALERSHIP, ON THE HIGHWAY TRAVELING 65-70 MPH, THE REAR, DRIVER-SIDE DOOR RELEASED AND OPENED, RESULTING IN THE LIGHTING OF THE DOME LIGHTS AND THE "DOOR AJAR" INDICATOR ON THE DASH. THERE WERE OCCUPANTS IN THE BACK SEAT OF THE VEHICLE AT THE TIME, ON THE DRIVER-SIDE. ONCE ARRIVING AT THE DEALERSHIP, THE VEHICLE WAS PLACED IN PARK. THE FRONT-PASSENGER DOOR OPENED. THE REAR, DRIVER-SIDE DOOR OPENED. HOWEVER, THE FRONT, DRIVER-SIDE DOOR DID NOT OPEN AND REMAINED LATCH AFTER SEVERAL ATTEMPTS. EVENTUALLY, THE DRIVER DOOR OPENED AND ALL OCCUPANTS VACATED THE VEHICLE. THE VEHICLE WAS TURNED OVER TO THE SERVICE DEPARTMENT. *TR