NHTSA Complaint #10706438 — 2009 VOLKSWAGEN PASSAT

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10706438
Vehicle	2009 VOLKSWAGEN PASSAT
Component	STEERING
Date of Incident	March 10, 2015
Date Filed	April 18, 2015
Mileage	37,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

MY POWER STEERING LOCK UP ON ME 2X RED LIGHT CAME ON THE SECOND TIME AND BING 3X. STEERING WHEEL WOULD NOT UNLOCK RIGHT AWAY. TOOK THE PASSAT DOWN TO A AUTHORIZED DEALER AND THEY SAID IT NEEDED RACK AND PINION AND IT COST $ 1,772.33. MY PASSAT IS 6 YEARS OLD AND HAD ONLY 37,270 MILES. THIS STEERING PROBLEM SHOULD HAVE NEVER HAPPEN WITH LOW MILEAGE. I CALLED THE VW CARE CENTER TO ASK IF IT WAS RECALL THEY SAID NO. AND WAS NOT UNDER WARRANTY. BECAUSE IT WAS OVER 3 YEARS OLD. I WILL NEVER BUY OTHER VW AGAIN SCENTS THEY WILL NOT STAND BY THEIR PRODUCT. *TR

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