NHTSA Complaint #10706311 — 2012 VOLKSWAGEN JETTA

2012 VOLKSWAGEN SPORTWAGEN TDI. WHEN TRAVELING ON THE FREEWAY 4/11/15 GLOW PLUG LIGHT BEGAN BLINKING, WE NOTICED AN IMMEDIATELY SIGNIFICANT LOSS OF POWER. AT THIS MOMENT WE WERE TRAVELING ON A TWO LANE FREEWAY THAT HAPPENED TO HAVE ONE LANE BLOCKED. VEHICLES IMMEDIATELY BEGAN STACKING UP BEHIND US. AFTER PULLING OFF THE FREEWAY ATTEMPTED TO STOP AND RESTART THE ENGINE, WE HAD A VERY DIFFICULT TIME RESTARTING THE MOTOR. WAS ABLE TO DRIVE BACK TO THE DEALERSHIP, HOWEVER HAD A SIGNIFICANT REDUCTION IN POWER, SAFETY WAS A CONCERN AND WAS VERY WORRIED THAT THE VEHICLE WOULD STALL WHILE ON THE FREEWAY. BECAUSE OF THIS WE PULLED OFF THE FREEWAY AND CONTINUED TO LIMP TOWARDS THE DEALERSHIP ON LOCAL ROADS. THERE WAS SO MUCH REDUCTION IN POWER THAN DRIVING UP A SMALL HILL ALMOST BROUGHT THE VEHICLE TO A STOP. DEALERSHIP ACCUSED US OF FUELING THE VEHICLE WITH GAS INSTEAD OF DIESEL, GAS STATION WAS ABLE TO PRODUCE A RECEIPT SHOWING THAT WE HAD FILLED THE VEHICLE WITH DIESEL. HOWEVER, VW IS COVERING THE REPAIR, AND VEHICLE IS READY TO BE PICKED UP 4/16/15. DID NOT FEEL THAT THE FUEL PUMP FAILURE HAD ANYTHING TO DO WITH MISFUELING, AND WHILE VW IS COVERING THE REPAIR, IT APPEARS THAT THIS ISSUE IS A WELL DOCUMENTED FAILURE WITH VW. WE DO FEEL THAT OUR SAFETY COULD HAVE BEEN COMPROMISED WITH THIS FAILURE. *TR