NHTSA Complaint #10706171 — 2002 TOYOTA TUNDRA

VEHICLE HAS 121,000 MILES ON IT. THE FRAME HAS NOW CRACKED DUE TO RUST PERFORATION AND MAKES THE VEHICLE UNSAFE TO OPERATE. TOYOTA IS AWARE OF THE RUST ISSUES ON THEIR TUNDRA MODELS YEARS 2000-2003 AND HAS COMMENCED AT LEAST 3 DIFFERENT CAMPAIGNS TO ADDRESS THIS ISSUE. THE TRUCK WAS BROUGHT IN FOR ALL 3 RECALLS THE LAST ONE IN 2012. TOYOTA'S SOLUTION WAS TO SPRAY THEM WITH RUST INHIBITOR AND SEND THE CUSTOMER ON THEIR WAY. THIS IS NOTHING MORE THAN PUTTING A BAND AID ON A HEMORRHAGING WOUND. MOST OF THE FRAMES HAD ALREADY EXPERIENCED FRAME CORROSION. WHEN I SPOKE TO TOYOTA'S CUSTOMER SERVICE CENTER ON 4/15/15 THEY ISSUED ME A CASE NUMBER AND SAID I WOULD RECEIVE A CALL BACK. TOYOTA CALLED BACK TODAY 4/16/15 AND SAID THEY WOULD DO NOTHING FOR ME AS THE RUST CORROSION CAMPAIGN ENDED IN DECEMBER 2013. I THINK THE GOVERNMENT NEEDS TO STEP IN AND FORCE TOYOTA TO FIX OR REPLACE THESE TRUCKS.I AM SURE MANY OWNERS HAVE NO IDEA THEY ARE DRIVING AROUND WITH PERFORATED FRAMES THAT ARE UNSAFE. MY DAMAGED FRAME WAS DISCOVERED DURING A ROUTINE OIL CHANGE. *TR