NHTSA Complaint #10706100 — 2011 TOYOTA COROLLA

I BEGIN HEARING AN UNEXPLAINABLE NOISE COMING FROM THE FRONT OF MY VEHICLE AT 33,527 MILES WHEN DRIVING SLOW AND OVER SPEED BUMPS. I TOOK THE VEHICLE IN TO MY LOCAL TOYOTA DEALERSHIP (ARLINGTON TOYOTA) ON 6/12/2013 TO HAVE THE VEHICLE LOOKED OVER. AFTER PERFORMING A MULTI-POINT INSPECTION, I WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE AND ASKED TO COME BACK IF IT CONTINUED TO MAKE THE NOISE. ON THE RIDE HOME AND UP UNTIL 4/24/2014, IT CONTINUED TO MAKE THE SAME NOISE PROGRESSIVELY GETTING WORSE AS TIME WENT ON. ON 4/24/2014 I FINALLY HAD ENOUGH OF THE NOISE AND STARTED TO DO SOME INVESTIGATING OF MY OWN. I LOOKED OVER AT THE PORTION OF THE STRUTS THAT WERE VISIBLE, AND FOUND THE FRONT DRIVER SIDE WITH A GREASY SUBSTANCE RUNNING DOWN THE STRUT. I TOOK THE VEHICLE BACK TO THE SAME TOYOTA DEALERSHIP (ARLINGTON TOYOTA) AND WAS AGAIN TOLD THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. AFTER REQUIRING THE SERVICE MANAGER TO DRIVE MY VEHICLE AND THEN TELL ME THERE WAS NOTHING WRONG WITH IT BEFORE LEAVING, AND HIM ACTUALLY DRIVING IT, HE CONFIRMED THAT IT WAS A FAILED FRONT DRIVER SIDE STRUT AND WOULD BE REPLACED AS "GOOD WILL". *TR