NHTSA Complaint #10705739 — 2012 FORD FOCUS

IN 2012, I PURCHASED A BRAND NEW SUPER ECONOMY FLEX FUEL 2012 FORD FOCUS, WHICH I HAD THERE WAS NO PROBLEM WITH VEHICLE AFTER DON SEEYLE FORD REPLACE THE AXLE AND WHEEL BEARING. LAST SPRING OF 2014, MY CAR STARTED SHUDDERING VIOLENTLY AS I REVERSED THE VEHICLE INTO DRIVEWAY AT HOME. IN AUGUST 2014, I RECEIVED A NOTICE FROM FORD MOTOR COMPANY THAT LISTED PROBLEMS WITH THE TRANSMISSION FOR THIS VEHICLE. AFTER RECEIVING THIS NOTICE, I CALLED SEEYLE FORD TO INQUIRE ABOUT THE TRANSMISSION AS WELL AS THE REAR WINDOW DEFROSTER THAT HAS NOT BEEN WORKING PROPERLY EITHER FROM PREVIOUS WINTER. I MADE AN APPOINTMENT WITH SEEYLE FORD TO GET THE TRANSMISSION REPAIRED, REAR WINDOW DEFROSTER AND ROUTINE MAINTENANCE DONE. AFTER RETURNING TO SEEYLE FORD, THE RUSHED AND THROWN THE PAPERWORK FOR ROUTINE MAINTENANCE TO THE CASHIER WITHOUT INFORMING MYSELF ABOUT THAT NO REPAIR WAS DONE TO THE TRANSMISSION OR THE REAR DEFROSTER. HOWEVER, I NOTICED THAT THE VEHICLE WAS VANDALIZED BY PUNCHERS HOLES IN THE UPHOLSTERY BY THE REAR WINDOW CLOSE TO THE DEFROSTER, WHICH I HAVE NEVER PUNCHERS HOLES SINCE PURCHASING IT. FINALLY, I TOOK THE VEHICLE TO GALESBURG FORD TO INQUIRE THE SAME ISSUES, HOWEVER, I EXPLANATIONS WAS SIMPLY THANKS FOR THE BUSINESS. IN MARCH OF 2015, RECEIVED ANOTHER NOTICED FROM FORD MOTOR COMPANY ABOUT THE TRANSMISSION. I CALLED GALESBURG FORD ABOUT THE TRANSMISSION BUT NOTHING HAPPENED AS USUAL. FINALLY ON APRIL 6, 2015, I CALLED FORD CUSTOMER TO FILE A COMPLAINT WITH REPAIR ISSUES WITH THE DEALERSHIPS. ON APRIL 7, 2015, I RECEIVED A CALL FROM THE REGIONAL MANAGER SALLY BASICALLY SAID 'I CAN TAKE THE VEHICLE SOMEWHERE ELSE BECAUSE FORD WILL NOT REPAIR IT UNLESS IT TOTAL BREAKS DOWN.OR SIMPLY THE COMPANY IS GOING TO DO NOTHING ABOUT THE COMPLAINT. SO, I BASICALLY RECEIVED ATTITUDE OF WE WILL LISTEN BUT THE COMPANY DOING NOTHING FOR YOU. *TR