NHTSA Complaint #10705728 — 2015 HONDA CR-V

THIS BRAND NEW HONDA CR-V AWD TOURING 2015 (LESS THAN 3 WEEKS OLD) HAS AN ISSUE OF VIBRATION OF THE DRIVER AND PASSENGER SEATS, STEERING WHEEL, AND CAR OVERALL (E.G., DOORS). THE ISSUE HAPPENS WHEN THE CAR IS DRIVEN A FEW MILES AND THE CAR STOPS (IDLES) IN DRIVE MODE (E.G., AN A STOP LIGHT). WITHIN SECONDS THE SEATS AND STEERING WHEEL STARTS TO VIBRATE, SOMETIMES UNCOMFORTABLY. THE VIBRATION GOES AWAY AS THE CAR STARTS TO MOVE, SO IT SEEMS TO ONLY HAPPEN NOTICEABLY WHEN IDLING WITH THE TRANSMISSION IN DRIVE. THE CAR IS BRAND NEW AND THE VIBRATION IS NOTICEABLE ENOUGH THAT MAKES THE DRIVER (OR PASSENGERS) AWARE AND SUSPICIOUS OF A PROBLEM. A CRACK ON THE WINDSHIELD WAS NOTICED APR/12/2015 (STARTING AT THE BOTTOM EDGE AT DRIVER'S SIDE AND SPREADING TOWARDS THE CENTER). I WENT TO DEALER (MANCHESTER HONDA) APR/13/2015, SHOWED VIBRATION ISSUE TO SELLER WHICH WAS REPRODUCED AT THE DEALER PARKING LOT, AND WAS LATER INFORMED BY A SERVICE REP THAT HONDA IS AWARE OF ISSUE. I CALLED HONDA CUSTOMER SERVICE APR/14/2015, AND WAS DIRECTED TO A HONDA VIDEO (HTTPS://WWW.YOUTUBE.COM/WATCH?V=A6K6JPH7ZAK) AND OPENED A CASE, NO RESPONSE YET. THE HONDA REP TOLD ME THEY ARE AWARE OF THE ISSUE, THAT HONDA DOES NOT CONSIDER IT A SAFETY ISSUE, AND THAT THEY "HOPE" TO HAVE A FIX SOMEDAY. THE WINDSHIELD WILL HAVE TO BE REPLACED BY MY INSURANCE COMPANY AS THE HONDA DEALER DECLINED TO REPLACED IT (THEY CLAIM IT WAS CAUSED BY A STONE/ROCK CHIP, A REALLY TINY ONE, SIZE OF A PINHEAD OR ABOUT 0.5 TO 1 MM). I STILL WONDER IF IT IS NOT CAUSED BY THE VIBRATIONS OR DEFECTIVE WINDSHIELD. I ALSO WONDER IF THIS ISSUE DOES NOT REPRESENT A SAFETY ISSUE. IF MY OLDER CR-V (2003) WOULD VIBRATE THIS WAY I WOULD TAKE IT TO BE SERVICED BECAUSE I WOULD BE SUSPICIOUS OF AN ENGINE PROBLEM AND THE SAFETY OF MYSELF AND MY FAMILY. *TR