NHTSA Complaint #11375074 — 2015 HONDA CR-V

IN EVERY STATEMENT/COMPLAINT AT THE SERVICE CENTER, I ALWAYS STATED THAT THE FRONT SEATS VIBRATE WHEN THE ENGINE IS ON AND IN GEAR. AFTER REVIEWING SB 15-046, THE INITIAL REPAIR IN 2016 WAS FOR DRIVING MODE 1. ON THE SECOND REPAIR IN 2017, THE TECHNICIAN PERFORMED DRIVING MODE 2 REPAIR WITHOUT NOTIFYING ME VIA PHONE OR IN PERSON ABOUT THE REPAIR IN ACCORDANCE WITH THE SB 15-046. SB 15-046 STATES, FOR DRIVING MODE 2 UPDATE NOTES: -YOU MUST MAKE SURE THE SERVICE ADVISOR HAS REVIEWED THE CUSTOMER INFORMATION STATEMENT FOR DRIVING MODE 2 WITH THE CUSTOMER BEFORE THE SOFTWARE UPDATE IS PERFORMED. -VERIFY THAT THE SERVICE ADVISOR HAS NOTED ON THE CUSTOMER INFORMATION STATEMENT THAT HE OR SHE HAS REVIEWED THE CUSTOMER INFORMATION STATEMENT FOR DRIVING MODE 2 WITH THE CUSTOMER. -THE NOTED CUSTOMER INFORMATION STATEMENT MUST BE RETAINED FOR FUTURE RECORDS AND ATTACHED TO THE REPAIR ORDER BEFORE DOING THE SOFTWARE UPDATE, AS THIS SOFTWARE MAY HAVE A SMALL IMPACT ON FUEL ECONOMY. ALL OF THE NOTES ON THE SB 15-046 WERE SKIPPED WHEN HONDA OF SERRAMONTE WAS REPAIRING MY CAR. IN THE DIAGNOSIS SECTION ON PAGE 6 OF SB 15-046. 'YOU MUST ONLY PERFORM THE REPAIR BASED ON CUSTOMER CONCERNS.' EVERYTHING PERFORMED ON THE CAR OR COMMENTS FROM THE TECHNICIAN IS RECORD IN THE SERVICE INVOICE. TO THIS DAY, I WAS NEVER INFORMED OF THE DRIVING MODE 2 UPDATE IN ACCORDANCE WITH SB 15-046. NOR, DID I SIGN THE CUSTOMER INFORMATION STATEMENT BECAUSE THE SERVICE INVOICE FROM JUL. 1, 2017 DOES NOT MENTION ANY CUSTOMER INFORMATION STATEMENT FROM SB 15-046.