NHTSA Complaint #10705312 — 2008 CHEVROLET IMPALA

THE CAR WAS PERFORMING WONDERFUL FOR SEVERAL MONTHS. THIS PARTICULAR DAY, I DROVE TO THE STORE, PUT THE CAR IN PARK, ATTEMPT TO REMOVE THE KEY FROM THE IGNITION AND IT WAS STUCK. AFTER SEVERAL ATTEMPTS, I WAS ABLE TO REMOVE THE KEY. THIS HAS HAPPENED AT LEAST ONCE WEEKLY, TO ONCE DAILY. THE KEY WOULD NOT SWITCH COMPLETELY OFF LEAVING THE BATTERY SOURCE TO DRAIN AND HAVING TO GET BOOST OR REPLACE BATTERIES MORE OFTEN, WHEN THE RECALL WAS ISSUED, I WAS SOMEWHAT RELIEVED, THINKING THAT THIS WOULD RESOLVE THE ISSUE. FAST FORWARD TO OCTOBER 2014, I THE KEY WAS STUCK IN THE IGNITION AGAIN ON THE PARTICULAR DAY I TOOK THE CAR IN FOR THERE SERVICE. THE SERVICE PERSON WITNESSED THE KEY STUCK IN THE IGNITION. I HAD TO LEAVE THE CAR THERE AND WITH SOME MANIPULATION, HE WAS ABLE TO REMOVE THE KEY AND COMPLETE THE SERVICE CALL. THE SERVICE DEPARTMENT MANAGER WAS ADAMANT THAT THIS WAS NOT A RECALL ISSUE AND THAT PLACING A HOLE IN THE PLASTIC HUB OF THE KEY WAS TO RELIEVED THE WEIGHT TO PREVENT THE KEY FROM SWITCHING OFF WHILE DRIVE THE VEHICLE. NOW IT IS 2015 AND THIS IS A CONTINUED ISSUE WITH MY CAR. UPON FURTHER RESEARCH (VIA THE WEB) THIS IS HAS BEEN PROBLEMATIC WITH THE CHEVY IMPALA (2006- TO PRESENT) WITH OTHER ISSUES TO INCLUDE UNABLE TO SHIFT THE VEHICLE OF PART, OR WILL NOT START AT ALL. THIS IS NOT A KEY CYLINDER PROBLEM. TODAY I CONTACT GM DIRECTLY (CASE #71-14632344170) CONCERNING THIS ISSUE. REPRESENTATIVE VERY UNDERSTANDING AND ATTEMPTED TO HELP WITH THIS ISSUE. THERE WAS A CONFERENCE CALL WITH A LOCAL CHEVY DEALERSHIP FOR A DIAGNOSTIC TEST AND THEY COULD NOT SCHEDULE THE APPOINTMENT UNTIL NEXT TUESDAY. UNDERSTANDING THE KEY HAS BEEN IN THE IGNITION SWITCH SINCE LAST THURSDAY, WITH THE CONSEQUENCES, DEAD BATTERY (TWICE), LEAVING THE CAR RUNNING TO KEEP THE BATTERY FROM DYING WHILE AT CLIENTS HOMES, LOSING WORK BECAUSE I CAN NOT LEAVE THE CAR UNSECURED. *TR