NHTSA Complaint #10704527 — 2014 FORD FOCUS

TL*THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE WINDSHIELD WAS DEFECTIVE AND HAD STREAKS CAUSING THE VISIBILITY TO BECOME POOR WHILE OPERATING THE VEHICLE. THE AUTHORIZED DEALER REFERRED THE CONTACT TO THE MANUFACTURER OF THE GLASS WHO CLEANED THE WINDOWS WITH A SOLUTION BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A SECOND INDEPENDENT GLASS COMPANY AND THEY ALSO USED A SOLUTION AND INDICATED THAT THERE MAY BE A DEFECT WITH THE GLASS AND BOTH REFERRED THE CONTACT BACK TO THE AUTHORIZED DEALER TO HAVE THE WINDSHIELD REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.