NHTSA Complaint #10704510 — 2008 TOYOTA RAV4

I WENT TO THE DEALERSHIP FOR MY NORMAL OIL CHANGE IN SEPT 2013 AND WAS TOLD THERE WAS NO OIL ON THE DIPSTICK, RAV HAD 85,000 MILES AT THE TIME. NO LIGHTS HAD COME ON THAT ALERTED ME TO AN ISSUE. THEY NOTED IT ON THE RECORDS AND SAID THEY WOULD KEEP AN EYE ON IT. I WENT FOR MY NEXT OIL CHANGE NOV 2013 AND SAME ISSUE OF NO OIL ON DIPSTICK AND AGAIN NO WARNING LIGHTS. THEY NOTED IT AGAIN ON PAPERWORK AND SAID WE MIGHT NEED TO LOOK INTO WHY IT IS USING OIL. WE MADE A PHONE CALL TO A FRIEND WHO IS A TOYOTA MECHANIC AND WAS TOLD THERE WAS A SERVICE BULLETIN ISSUED TO THE DEALERSHIPS ABOUT OIL CONSUMPTION ISSUES. DEALERSHIP DID NOT SAY ANYTHING ABOUT THIS TO ME EITHER TIME. WE HAVE WATCHED THE OIL EVER SINCE AND HAVE TO ADD OIL BETWEEN CHANGES. IN JANUARY 2015 WE RECEIVED WARRANTY ENHANCEMENT NOTIFICATION ABOUT OIL CONSUMPTION ISSUE. IN FEBRUARY WE HAD OIL CONSUMPTION TEST PERFORMED AND WAS TOLD THE RAV WAS WITHIN NORMAL LIMITS OF OIL USAGE. I CALLED TOYOTA CUSTOMER SERVICE AND LOGGED A CASE. THEY TOLD ME TO GO BACK TO DEALERSHIP BETWEEN 1100-1300 MILES AND HAVE OIL LEVEL CHECKED AGAIN. IT WAS 1500 MILES LATER BEFORE I COULD GET BACK IN TO DEALERSHIP. THEY NOTED THE RAV HAD USED 1 QUART OF OIL IN 1500 MILES. I AM BEING TOLD THAT IS NORMAL USAGE AND AT THIS TIME MY VEHICLE WILL NOT BE INCLUDED IN THE "FIX". THE RAV ONLY HAS 120,000 MILES ON IT. *TR