NHTSA Complaint #10704304 — 2001 TOYOTA TUNDRA

I PURCHASED THE VEHICLE IN OCTOBER 2014 AND WAS INFORMED ABOUT A FRAME CORROSION ISSUE CAUSING FAILURES AND FAILURE TO PASS VT STATE INSPECTIONS BY A FAMILY FRIEND IN JANUARY. I CONTACTED TOYOTA AND PROVIDED [XXX], THE CUSTOMER SERVICE REPRESENTATIVE WITH ALL VIN INFORMATION. HE LOOKED UP SERVICE RECORDS AND INFORMED ME THAT THE VEHICLE HAD A CORROSION APPLICATION APPLIED IN 2010 UNDER THE PREVIOUS OWNER AND THERE WAS NOTHING FURTHER REQUIRED. UNDER THE RECALL ACTION THAT WAS ALL REQUIRED BASED I MY VIN NUMBER. I DID ASK IF IT HAD ISSUES DISCOVERED WHAT WAS I TO DO, [XXX] TOLD ME TO CONTACT TOYOTA AGAIN IF THAT OCCURRED. I TOOK THE VEHICLE TO BE INSPECTED ON 27 MARCH, 2015 AT GROTON GARAGE, IN GROTON VT AND THE OWNER [XXX]. CONTACTED ME TO INFORM ME THAT IT COULD NOT BE INSPECTED DUE TO MULTIPLE FRAME CORROSION ISSUES THAT ARE FAILURES. HE ALSO KNEW OF THE RECALL ISSUE FOR FRAME CORROSION AND FAILURE AND TOLD ME TO CONTACT TOYOTA AGAIN. ON 30 MARCH I SPOKE WITH [XXX] WHO TOOK THE INFORMATION UPDATE THE DATA UNDER CASE # 1503303884 AND TOLD ME A SPECIALIST DEALING WITH THIS HIGH PROFILE ISSUE WOULD CONTACT ME WITHIN 1 BUSINESS DAY. I WAS CONTACTED THE NEXT DAY BY THORN WHO PULLED UP MY INFORMATION AND INFORMED ME THAT TOYOTA HAD COMPLETED THE FRAME APPLICATION IN 2010 AND THAT IS ALL THAT IS REQUIRED BY TOYOTA TO BE COMPLETED BY RECALL ACTION B0D. I INFORMED HIM THAT THE VEHICLE COULD NOT BE INSPECTED AFTER JUST PURCHASING DUE TO THE FRAME BEING CORRODED AND HE STATED TOYOTA RECALL ACTION WAS NOT RESPONSIBLE FOR THIS ISSUE WITH MY VEHICLE. I DISAGREE AND CURRENTLY OWN A 2013 RAV AND WOULD NEVER HAD PURCHASED A TUNDRA IF I WOULD HAVE KNOWN ABOUT THIS FRAME ISSUE. AS A RECENT RETIRED ACTIVE DUTY MEMBER, I FEEL THAT CUSTOMER SERVICE AND TAKING CARE OF KNOWN ISSUE IS THE RESPONSIBILITY OF TOYOTA NOT THOSE WHO PURCHASED THE VEHICLES UNKNOWINGLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR