NHTSA Complaint #11650826 — 2001 TOYOTA TUNDRA

Toyota Corporate is refusing to acknowledge my Tundra's eligibility for remedy under a safety recall and campaign. My Tundra is experiencing the failure mode outlined in the safety recall 90M and extended safety campaign Tundra BXD. The spare tire crossmember of the frame is almost entirely rotted through with rust and is barely connected at this point. My Tundra's VIN number falls within the VIN range table's indicated in the recall and campaign documentation, and meets the criteria of currently being registered in an eligible cold-climate state. By all accounts, it should be eligible to receive remedy under this campaign. However Toyota has on multiple occasions just told me that "Safety Recalls are Service Campaigns are VIN-specific" and that VIN does not report as eligible. I've provided photo evidence of the issue and the documentation, yet Toyota refuses to acknowledge my truck's eligibility for repair under this program. Safety recalls are to prevent safety incidents from occurring due to known design or manufacturing defects. My truck is experiencing a known and documented defect. Toyota has a process for fixing it. However they're refusing to fix mine because of a mis-match in the VIN database. Safety issues don't affect "VIN numbers", they affect vehicles, the people who drive them, and others out on the roads.