NHTSA Complaint #10704295 — 2011 NISSAN 370Z STEERING

Complaint Details

ODI Number	10704295
Vehicle	2011 NISSAN 370Z
Component	STEERING
Date of Incident	April 6, 2015
Date Filed	April 7, 2015
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

YESTERDAY AFTERNOON, AFTER LEAVING WORK TO MY CAR WITHIN THE PARKING LOT, MY VEHICLE DID NOT START. I ASSUMED IT WAS DUE TO A LOW BATTERY WITHIN THE INTELLIGENT KEY FOR THE PUSH TO START IGNITION, SO I REPLACED THE BATTERY AT A LOCAL WAL-MART. UPON RETURNING TO THE CAR, I HAD THE SAME PROBLEM. THE KEY WAS ABLE TO LOCK AND UNLOCK THE DOORS TO THE CAR, HOWEVER WHEN I PUSHED IN THE CLUTCH AND BRAKE PER USUAL FOLLOWED BY THE START BUTTON, NOTHING TOOK PLACE. THE INDICATOR REMAINED ON THE 'LOCK' POSITION AND FAILED TO MOVE OVER TO THE 'ON' POSITION TO START THE CAR. NO SOUNDS TOOK PLACE AT ALL AS IF IT WAS EVEN TRYING TO START. AS A RESULT, I LEFT THE CAR OVERNIGHT AND HAD IT TOWED TO THE LOCAL DEALERSHIP. THEY INFORMED ME A FEW HOURS LATER THAT MY STEERING LOCK UNIT HAD 'FAILED'. I MENTIONED THAT I HAD SEEN THIS PROBLEM REPORTED ON NUMEROUS CAR BLOGS (NHTSA #10051829), HOWEVER THEY MENTIONED SINCE I WAS BEYOND MY EXTENDED WARRANTY, THAT I WOULD HAVE TO PAY ROUGHLY $1,250.00 FOR THE PART AND LABOR. IT IS CURRENTLY BEING SERVICED, HOWEVER I WANTED THIS INCIDENT LOGGED AS I HAVE SEEN A NUMBER OF 370Z OWNERS RECOMMEND THIS ROUTE. EXTREMELY DISAPPOINTED WITH NISSAN'S COVERAGE AND HANDLING OF THIS SITUATION. *TR

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