NHTSA Complaint #10704283 — 2009 DODGE CARAVAN

I 'VE HAD MULTIPLE TIMES THAT THIS HAS HAPPEN MOSTLY AT SLOW SPEEDS. I WOULD BE GOING ALONG AND HIT A HOLE OR BUMP OF SOME SORT AND I WOULD LOSE THE POWER STEERING, THUS THE ENGINE WOULD BE DEAD! LUCKY IT WAS ALWAYS AT LOW SPEED, HATE TO KNOW WHAT WOULD HAPPEN AT A FASTER SPEED. ANYWAY I GOT A RECALL NOTICE ABOUT THAT SAME TIME, AND HAVE BEEN IN 3 TIMES TO GET IT FIXED BUT TO NO AVAIL. I WAS IN JUST APRIL 2, 2015 AND THE DEALER CHECKED WHO KNOWS WHAT, BUT THEY TOLD ME I HAD TO CALL A 800 NUMBER AND TALK TO WHO EVER. SO I HAVE TRIED TO CALL 3 TIMES THE 1ST TIMES I WAS ON THE LINE FOR 2HRS AND 20MINS, THE SECOND TIME ALMOST 3HRS, AND THE 3RD TIME 4HRS 25MINS... ALL I GET IS "THANK YOU FOR HOLDING, YOUR CALL IS IMPORTANT TO US, WILL BE ANSWERED BY THE NEXT AVAILABLE REPRESENTATIVE" AND THAT COMES ON EVERY MINUTE WITH NO RESULTS. I WANT THE PART FIXED. WHAT ARE MY OPTIONS IF ANY??? THE DEALER TELLS ME I HAVE TO GET CHRYSLER TO OK THE FIX, BUT HOW DO YOU DO THAT IF THEY DON'T ANSWER MY CALLS?? THANKS MUCH. *TR